As Prof says give them a ring. I am with BT and each year just ring them up and ask what discount they would give me to sign for another 12 months. Currently getting £10 off my broadband and £3 off of TV - good enough for me.

It's possible that they changed the terms after you left. It's an interesting point in contract law, about unilaterally imposing adverse changes. While you're still with them it's only marginally adverse. If changes were imposed after you've left you it would definitely be adverse.

I don't ever recall being informed of the changes. Whether they would have merited being able to leave without penalty as a result is another question.

If I left PN, having formed a contract with them long before the changes, I have no idea whether they would enforce the changes.

For now I'm happy enough with PN not to leave but it's been a close call on a few occasions, notably immediately prior to the BT takeover when PN were in a real mess. But I've been with them since 2002, my first and only BB supplier, and on the whole I've been happy.

I moved from PlusNet to BT for FTTP for various reasons that I will not go into here. PlusNet told me that I would lose my referrals but they continue to credit my bank account with £6 every 2 months. I did downlevel the account to email only so I pay them nothing.

Another reason for me to say with PN is that I use the free web space that was offered many years ago. Yet another thing I'd have to deal with and pay for.

I left in August 2015 and still get my referral payments. It does need to be carefully organised as a new "direct debit" was set up in order to pay it to me. I did it through one of the forum reps.

The email advising the payment is about to come includes something suggesting I recommend them to more people, to increase what I receive.

Take a look at the final sentence of Para. 1 of your link.

As has been surmised, it could be Para.6 is new, but it shouldn't apply to you I wouldn't have thought. Para 1 ending would.

I would like to know for sure if iI loose the referral fees, as I have fair amount, and (as posted earleir) I am about to leave PlusNet.

( because they won't extend my deal and the cust. service is worse then non existent - if they had none I wouln't have wasted time trying to contact them !)

I used to share PlusNet BB with next door neighbour as my place didn't have phone line, I had obtained quite few referrals, but he then cut me off. He then changed to different ph/BB, but still get paid for MY referrals by monthly cheques. Don't know if that still the case....?
Regards,
Martin

thanks for all your help gentlemen.

I've sat down and done a spreadsheet of the costs over 1,2 and3 years and BT is really only cheaper for the 1 year or so and over the longer periods the difference is only something like £20

So it sort of comes down to whether I want to stay and what plusnet can offer me to stay.

I left in November 2015 and still get referral payments (credited on the 1st of the month).

Had a little hassle sorting out final bill and switching to email only account but sorted in out in about 6 weeks.

Ian

With the way that plusnet customer service is going I dont want to be tied in for another 18 months, and i dont like the way they have kyboshed the upload speeds either.

I don't know whether PN would offer you a 12 month contract for fibre BB as they don't advertise it, however you can only ask the Customer Options Team not customer services for a price and length of term match to say that of another ISP and see what happens.

PN COT > if it hasn't changed try 0800 013 2632

Edited by Apprentice (Sat 13-Feb-16 11:08:13)

Had to have a little chuckle when I saw the title. My brother in law recently rang to discuss a retention deal as he is out of contract for his telephone provision and in June his fibre contract will finish. He was offered a 24 month contract for both and both more expensive by a pound or two than he is already paying????

New customers get 6 months free (IIRC from recent ads) whereas they want him to pay more than he is contracted to. I told him that if it was me I would consider it as an insult to my intelligence. It's as if they want to get rid of existing customers and are only interested in new ones - beats me.