they couldn't find me on their system .. they just took the money

Im not even on their system ,

In reply to a post by RobertoS:

Banks and Plusnet would not say it will "drop off". What did they say, that it will be credited soon? Which as has been said takes a while - it's just how credit card credits work.

They may do. It could be a pre-auth, which if not completed, will "drop off" a few days later.

It will still appear as a pending transaction and those funds are held and cannot be used until it has. Some banks even show it on the statement for it to then vanish later.

Matt

Ah - thanks Matt. Something I didn't know. Possibly up to 30 days in this instance, but that seems to be down to the bank's policy not the merchant, Plusnet.

And there is nothing to be refunded.

Edited by RobertoS (Mon 07-Mar-16 02:13:37)

In reply to a post by lennyuk:

they couldn't find me on their system .. they just took the money

I say again - it's impossible to make any judgement. You haven't given any relevant information at all.

Did you place an order with PlusNet? It is unclear if you aren't on the system because you have never had any business with them or because something went wrong when you tried to do business with them.

If it is the former then the bank should be able to sort this quickly as this could be a sign of attempted fraud/identity theft.

In reply to a post by ian72:

Did you place an order with PlusNet?

From the original post: "username doesnt work" - suggesting that there was a user name. All a bit of a mystery without an account of what actually happened.

I told u what happened . I applied online for plusnet and paid on my credit card. After I paid they had no information on me . so for what ever reason the application failed but took my money..

what info do u want . I gave the details to plusnet and they took the money but the application failed in that they don't have any details that I gave them . I don't know what happened .The application wasn't created after I gave them all my details and made a username.I paid a years linerental it took that money on my Credit Card . I got no email nothing from them when I spoke to them they could not find my name ,address fone number post code nothing ...so they told me that the money I paid should drop off or returned , Santander told me its pending and if it is taken then they will make a dispute about the credit card payment ......Regards ....

Yes exactly I placed and order and it failed. When I talk to them I don't exist to them nothing on their system .. only thing is they took my credit card money . They did tell me it should drop off or returned ,Santandar said to keep an eye on it if it moves from pending , then they will initiate a dispute with them .I was never with them ..and this has put me off the company .