no it said that It can be done later and if that stopped the application why did it take me to the payment window ?

What payment screen window?

You said that after it went through the credit card check that reserved the money, the screen then went to the Direct Debit one which you didn't fill in.

Because you didn't continue by entering your direct debit details you did not submit the order. Which is why Plusnet have no record of anything.

Edited by RobertoS (Mon 07-Mar-16 20:42:27)

In reply to a post by lennyuk:

This was exactly what the Santandar chap told me ..he said he was surprised because of all the publicity from Plusnet . He said plusnet can just send a fax and stop the whole waiting thng..

What publicity from Plusnet? Is there something you haven't told us?

In reply to a post by ChrisAO:

No it should not take 8-30 days. It ought to drop off in 3 days max.

I was quoting:-

In the case of debit cards, authorization holds can fall off the account, thus rendering the balance available again, anywhere from 1 to 8 business days after the transaction date depending on the bank's policy. In the case of credit cards, holds may last as long as 30 days, depending on the issuing bank

from the link Uno gave. Note the difference between debit and credit card wait times.

Robert , you are not reading the posts and have turned around the sequence of what happened , your looking for a fight so im not gonna reply to u anymore ....in fact stay the [censored] out of my face cause im not in the mood for your [censored] ..

Edited by deleted (Mon 07-Mar-16 20:58:12)

In the case of credit cards, asking for a larger credit limit is a way of addressing the issue. I had to do that some time ago, when I found what hotels and car hire companies do when they ask you for your card when you check in, or collect a car.

I'm blessed if I can see the problem here. Things will right themselves in a few days without any further action. "Storm" and "Teacup" are two words that spring to mind.

In reply to a post by RobertoS:

Misery is what the Syrian refugees in transit feel.

and how does a comment like that help or got anything to do with a forum like this ?
out of interest

In reply to a post by ste211270:

In reply to a post by RobertoS:

Misery is what the Syrian refugees in transit feel.

and how does a comment like that help or got anything to do with a forum like this ?
out of interest

[chuckle]
Because this post is spot on the button. There is nothing to cause "misery". Explained in the rest of the post preceding that statement.

Edited by RobertoS (Mon 07-Mar-16 22:11:53)

In reply to a post by lennyuk:

Robert , you are not reading the posts and have turned around the sequence of what happened , your looking for a fight so im not gonna reply to u anymore ....in fact stay the [censored] out of my face cause im not in the mood for your [censored] ..

Charming.

All I'm trying to do is establish what caused the problem, but as another poster has just in effect said - "What problem?"

As for not reading the posts:-

In reply to a post by RobertoS:

After entering your credit card details and it doing the pre-authorisation, you are then asked for your bank details to set up a direct debit. Did you do that, or did you think it wasn't needed once they had your credit card?

In reply to a post by lennyuk:

Nope , it could of been that , I didn't want a dd anyway..

Which can only mean you didn't enter the direct debit details.

But what did you do next? Because as far as I know once you enter the d/d details that's the end of things and the website submits the order to the main system. What did you do instead?

I suggest you just stopped at that point. I'm not aware of any "Payment window" that follows the two you went through as those sort out the payments.

If you didn't go past the d/d details entry screen, you didn't place an order.