" It's the principal"

Mmmmm! Having principals is ok when you're correct but in this case...........

It's actually more likely to be the principle than the principal in this case

I have to say I'm rather disappointed with a lot of the negative comment in this thread, but leaving that aside -
lennyuk, has this Pre-authorisation fallen off your account yet?
How long has/had it been on your account now?
Did you ever contact the regulator to get the Full SP on Pre-authorisations?

In reply to a post by WWWombat:

For Plusnet to be able to communicate with Santander, with any meaningful detail (such as your name, account number/sort code, and transaction id), Plusnet would have to be able to find those details in their database.

That is one of the more important things that have been said in this thread - Plusnet must have had/got that information to do the Pre-Authorisation and we all know how poor some aspects of Plusnet's Accounting systems can be, but either they are unwilling to look for that data or incapable of doing so.

As I explained twice earlier in the thread, it seems almost certain the OP did not submit the order after the pre-authorisation had completed. The website session would simply have expired with no details sent to the ordering system.

Well I was locked out of my online banking during the whole thing , now that I'm back I can't see anything related to this saga .

Why would you? There was never a transaction to show.

Edited by kasg (Fri 18-Mar-16 09:27:38)

In reply to a post by lennyuk:

Well I was locked out of my online banking during the whole thing

You never mentioned that earlier, and it also seems highly unlikely.

In reply to a post by RobertoS:

it also seems highly unlikely.

Not necessarily. There could be many ways of getting locked out of an account so not beyond the realms of possibility, would give the benefit of the doubt.

What is clear is that we were correct in what was happening and there was no negative impact to lenny apart from maybe his blood pressure.

The way he phrased it he was locked out of his account because of this non-transaction, but he previously stated that the apparent pre-authorisation hadn't affected breached his credit limit and he didn't need to buy anything on the card.

So yes, all sorts of things can cause someone to be locked out of their account, (as opposed to their credit card account), but if he was it is a remarkable coincidence.

His latest post even muddies the waters even more, as how did he know anything about the non-transaction. The only way, if he couldn't access the credit card account, would be that he rang the bank to find out after hearing nothing from Plusnet in the first place. In which case I'm sure the pre-auth thing would have been explained to him there and then. Which seems from the OP happened, except he didn't really understand.

Interesting that earlier he said he didn't want a D/D. Maybe his account was blocked at the time, but it's nothing to do with this palaver. Does any ISP not require direct debits?

His statement was

Well I was locked out of my online banking during the whole thing

That didn't suggest cause and effect to me but coincidence. Could be wrong but I don't believe he was saying he was locked out because of this and appears only to be online banking that was locked out which suggests a user account issue rather than a monetary issue.

But, it is quite possible we will never know for sure.