I thought there was because I completed the securecode from mastercard to complete the payment.. my bank told me if they want they could take the money ..

Edited by deleted (Fri 18-Mar-16 23:40:44)

No DD wasn't mandatory to complete the transaction . It was a coincidence that I locked my self out of my online banking . I was in constant communication with the bank 0800 number.

Robert ,what do you mean it was highly unlikely . Are you saying I made this whole story up?

It was a coincidence , my bank just changed the passwords and the way you sign in and I screwed up.

In reply to a post by lennyuk:

Robert ,what do you mean it was highly unlikely . Are you saying I made this whole story up?

Not at all. Simply that your post combining saying it has sorted itself out with saying you had been locked out of your account during this episode implied the two were connected. I was simply saying that was unlikely.

You haven't exactly been clear about what happened in the first place, and have not replied when questions/suggestions have been put forward. It does seem you didn't properly finish the order. That would explain absolutely everything that happened, as I explained earlier.

In reply to a post by RobertoS:

His latest post even muddies the waters even more, as how did he know anything about the non-transaction.

It shows not itemised as a "Pending transactions" total in a CC a/c. OP said he was locked out of online banking, not CC a/c. They are separate even with same bank.

Per RobertoS post here: http://forums.thinkbroadband.com/plusnet/t/4469337-r...

If you didn't enter the d/d details, which are compulsory, then the order didn't complete because you didn't finish it and didn't place it.

The whole thing explained.

This I find kind of backward (not RobertoS, but Plusnet).

During the order process, why would you, as a business, take a whole load of details, including CC information, and then pre-auth the card, and *then* ask for direct debit details, which, according to Rob, "are compulsory" for the order to be progressed and accepted?

Why would you not ask for *all* the details required for the order and successful account creation, including DD, *then* ask for CC information, pre-auth, and then accept the order?

The mind boggles. I read some of the threads on the PlusNet forums and I really do question who is running that joint behind the scenes. To have someone abandon an order, but still have their CC pre-auth'd, seems bizarre to me. A pre-auth is for when you have ALL the information for the order to actually be valid, and be accepted into the order system - the pre-auth would be the last confirmation from all parties involved, from all angles, that the money is immediately available for use and the customer has shown complete intent to proceed with the order.

If the order then fails, it should be because it fails at the provisioning stage (eg. BT related, bla bla bla). Not because a customer abandoned the order process by closing their web browser.

Craziness.

Edited by deleted (Sat 19-Mar-16 10:00:11)

In reply to a post by lennyuk:

It was a coincidence , my bank just changed the passwords and the way you sign in and I screwed up.

I don't believe your bank changed your password. They may have changed the logon procedure to make it more secure. Your last 3 words are the only ones relevant.

I must say that, in nearly 9 years with Plusnet, they've never attempted to take money that's not due to them.

Speak as one finds

So this thread was just a waste of time!!!!!!!!!!!