I used online chat to speak to PN - which was easy, but fruitless, as they had no details of why the payment failed. They could only suggest it may have been some sort of random spot-check. The agent confessed that he himself had had something similar recently - didn't seem to be any reason behind it. I suppose a bit like going through "green" at customs - you probably won't get stopped, but they'll have a certain quota for random checks.

Have a "secure message", aka "ticket" logged with the card issuer - still haven't heard back. They said "up to" 72 hours, but I don't know if that's only counting "normal" business hours, or weekends too. They didn't have online chat, disappointingly - I'm finding that far and away the easiest way to sort things, where available.

No queues - or at least, where there are, you can carry on doing whatever you were doing at the computer - such as spamming The Park, no premium rate Nos. for listening to a recorded message saying: "You call is important to us", no language barriers (and I don't just mean foreign - to me, Glaswegian is a language barrier!)

So is it still the case after 3 days that you are still unable to make a payment to PlusNet with your card? If it was me you wouldn't be able to peel me off the phone!

Who is the Credit Card provider - I'd be asking them if they wanted to keep my business and telling them if it wasn't sorted immediately then my next call was going to be to find out how to make a complaint.

If it is giving you grief, you really need to be phoning the CC company. It really is that simple. Yes, you might have to wait on the line (I've found phoning after 7pm best or early on a Sunday morning) but at the stroke of their keyboard, they WILL tell you exactly why your payment failed. Been there, done that. In my case it wasn't even my own CC company that put the block on, it was a 3rd party agent that they used to authenticate payments (based abroad) that did. While I was on the line, they contacted the agent, got the block removed and all was good again. The company got their money and I got my bargain air ticket. Took at most 15mins.

I have used chats and secure messaging over the years but when there is mega grief, the phone is hard to beat. And yes, I am with Plusnet, no problems with payments so far....but then, dare I mention it, I use DD.

Good luck.

The OP hasn't been restricted in their browsing so "no harm - no foul" so far!

In the OP I read "Sheesh, they've now emailed me a second time since this morning, and have started to interfere with my browsing to present the "failed payment" message" and it appears that the problem is ongoing. I wouldn't consider this not to be a problem.

Maybe you should read what the OP says later.

In reply to a post by RobertoS:

Maybe you should read what the OP says later.

As in, "I can browse successfully."? I can't see anywhere that the blocked Credit Card has been resolved. Perhaps I've missed it. To me an unexplained refused CC payment is serious and after all is the subject of the post.

Yes. What you said, perhaps not what you intended, was that the browsing problem is ongoing. Which it isn't. As you now acknowledge.

The credit card aspect has been queried with the credit card company, who have not yet replied. So far as I know there is no problem with the broadband service.

Edited by RobertoS (Mon 18-Apr-16 10:41:01)

The solution to this is simple. You need to contact your credit card company. There is nothing PlusNet can do. All they will no is the card has been declined.

Generally if a shop try's several times the card will be blocked as they CC company will suspect fraud