An earlier poster was quite right - nobody at all has accepted responsibility. The card issuer denies having declined the payment, and Plusnet deny knowing any possible reasons for failure on their side.

The card is and was working normally - except for that one payment. Unless it happens again, and forces a proper investigation (even that might not, unless it was every month), I don't think I'll ever find out what happened, or even which party was responsible.

That's the frustrating thing - not just that things go wrong, and it's inconvenient, but that you NEVER get an answer about why.

cc company apologised for the delay, and, just like Plusnet - denied knowing anything about it. Said they have not declined anything. So it was caused by nothing and nobody, apparently.

Very strange.

Have Plusnet managed to take payment now then?

Yes, I tried it again as soon as the card issuer denied having put a block on, and it went through without a hiccup.

Which it probably would have sooner, but I thought it better to find out first if there was a reason the card company declined it - which they didn't (they say).

With technology, sometimes there is a glitch and nobody can explain it.

As with a previous posting about payment issues, after a few days it is all sorted and everyone can get back to normality with no harm done.

In reply to a post by RobertoS:

As you now acknowledge

8^) OK I throw myself upon my sword. As so often happens I understand what I mean, it's the way I say it that causes problems.

In reply to a post by nemeth782:

Direct Debit is far far far safer for you than a credit card recurring authority. At any point PN can take any amount they desire from your account and there is little you can do about it. You can't even ask your bank to stop future payments. A Direct Debit has lots of rules for your safety and is very easy for you to reclaim if you feel like it, and you can terminate it whenever you like.

If you are going to preach about Direct Debits verse Credit Card continuous payment, you should know the rules.
Credit Card continuous payment CAN be cancelled either with the credit card company or with the company taking payment.

https://www.fca.org.uk/news/continuous-payment-autho...

In reply to a post by DavidFinbarr:

Credit Card continuous payment CAN be cancelled either with the credit card company or with the company taking payment.

As I had already posted.

In reply to a post by kasg:

As I had already posted.

I like giving links to info stated, especially when it gives fuller details.