I appreciate that, however it is PlusNet who need to deal with Openreach as my contract is with PlusNet.
I have no contract at all with Openreach so they would be quite within their rights to not deal with me at all hence contacting Andy Baker.

I am saying that many times over the years, posters on these forums contacting Group High Level Complaints by emailing the Group CEO current at the time has proved to be the most effective path.

Ignore my suggestion if you wish, but you've already described how you are flogging a dead horse.

Thats why Plusnet are offering you an opt out of contract...

Plusnet are limited by what Openreach's feedback and decision is.... I too have had a similar issue recently, a problem caused by a source of noise and poor quality cabling... either way Openreach not willing to track noise or fix [censored] cabling so ony choice for me is put up with it...

As far as 'BT' my ISP where concerned they couldn't get anymore engineers out as I'd had 2 already and there was no faults on the Phone side of the service.... remeber Openreach are only liable to provide a working telephone service.

BT have since offered me a steep discount on my service due to the issues, currently your line may well be getting alot less speed than before due to the lack of G.INP on your line, this happened to me as engineers request line resets in order to test the service.

When a reset is done this removes G.INP and applies Interleaving which reduces speeds, once G.INP comes back on you should gain a substantial ammount of sync back.

I assume like me yor bound to a BT line with no option of any other infrastructure such as Virgin's cable network.

This is the way it is in this country with large providers, they get as many people signed up as they can, they do not care if their systems can not cope, as long as the money is coming in because they know that unless you go to one of the smaller providers which cost twice as much in most cases all the other large p;roviders are the same.

We have a private company as a monopoly providing the network, over old copper cables, yes I know we have FTTC, but the last part is still over old copper cables on technology which is already out of date anyway.
Welcome to the so called super fast broadband, BT should rename it to super fast broadband if you are lucky to be in the same street as the cabinet.

Don't forget the great customer service most of them provide, or the lack of it, that is if you can understand what the hell they are saying as they are stuck in some other country, with dodgy VOiP systems, reading from a script. Plusnet is slightly better than that, only slightly.

I was getting 49Mbps with no G.INP and with interleaving, I'm on an ECI cabinet so no G.INP here at present.

I'm now getting 34.8Mbps and this is nothing to do with line conditions degrading,additional people filling the cabinet up etc. it is quite simply Openreach's fault as the line rate has dropped substantially and has reported to them every time they have been involved and visited me.

It's not just sync sped either, it's the actual line rate that has dropped whilst being totally unstable, the attenuation has risen, the power levels on the line have dropped, errors have gone up 70x and SNR is not stable at all.

It is obvious to me that Openreach have changed something on my line as even the estimated line length has increased, granted this will be due to the increased attenuation.

Edited by deleted (Tue 10-May-16 10:31:51)

It's quite possible that they did a pair swap when trying to solve the original problem and that may have put you on a longer or lower quality pair. If there are no good pairs free then it may not be a simple fix and they may just announce it is an uneconomical repair.

It's not PN's fault. If you complain enough, BT will just drop their estimates as happened to me, due to a section of aluminium line.

Any other isp you shift to will give you the same speed.

That's what I like good old British fighting spirit

What is it with this country, why are people so resigned to just accepting poor quality and service?

It is PlusNet's fault, they are my supplier as per our contract, it is up to them to deal with Openreach as I have no contract with Openreach but PlusNet do.

I know they did do a pair swap on 21/04/16 when my line got far worse. Half of the useable tones on my line actually disappeared at this point.

This was not tested as his test equipment was faulty, the Openreach guy left saying he had another job to go to, try that and I'll be back a bit later. He called around an hour later and after I told him my speed had dropped by some 10Mbps he told me he wasn't coming back! I advised him I wanted him to change me back but he refused.

How's that for service.

Edited by deleted (Tue 10-May-16 12:31:20)

Your problem is with BT... Openreach in fact, your saying they messed up your line, however they're also telling Plusnet that they'll be charged for a visit and that your line is performing to 'Openreach's' standards and that must also mean speed is within range.

Complain to BT if your not happy with there work.