In reply to a post by Busa:

I know they did do a pair swap on 21/04/16 when my line got far worse. Half of the useable tones on my line actually disappeared at this point.

This was not tested as his test equipment was faulty, the Openreach guy left saying he had another job to go to, try that and I'll be back a bit later. He called around an hour later and after I told him my speed had dropped by some 10Mbps he told me he wasn't coming back! I advised him I wanted him to change me back but he refused.

How's that for service.

IIRC Plusnet always default to saying that you may be charged for an engineer visit , should the fault be your side of the NTE These previous engineer visits where they PTSN (voice engineers) or bb trained engineers ? And if the engineer who did the pair swap wasn't unable to do the close out tests PQT ect they should not of closed the job as fixed
It seems to me your hitting your head against a brick wall on this, If you are confident that there is a traceable bb fault or with the actual D side pair it's self then a broadband trained SFI with all the test equipment is what is needed. not a telephone engineer
So you could insist upon a fully trained bb engineer, if not they pay

It could be worse, you could of already paid for an engineer visit and still had the problem


Or save your self some stress and try AAISP or another isp

Edited by tommy45 (Tue 10-May-16 16:28:21)

No they actually said I'd be charged if Openreach failed to find a fault not the usual if the fault lies within my property after the master socket or with my equipment.

Quite a difference to the usual veiled threat.

Well as I've already pointed out it is not within the range of DSLChecker now due to the actions of previous Openreach visits.

Complaining to BT is like me complaining to you, we do not have a contract therefore why would you be bothered?

Trust me I wish I could but the simple fact is I can only complain to the company I'm in contract with as any other party, in this case Openreach, can quite rightly just tell me where to get off as I do not have a contract with them.

An agreement between you and BT was made as soon as you 1 connected to there network and also when you allowed an engineer access to your property...

\If you have a complaint about an engineer, which its sounds like you do then BT is who you 'can' contact... my only other suggestion is emailing Andy again and telling him thanks for assigning someone to the case but they're not doing what you expect of Plusnet...

Your lines estimates no longer mean anything by the sounds of things because Plusnet is allowing you out of contract... to me this sounds like Openreach have considered the fault an uneconomical fix and the line estimates may well reduce in time.

May I ask what Ranges A & B say for your line please.

In reply to a post by Busa:

Trust me I wish I could but the simple fact is I can only complain to the company I'm in contract with as any other party, in this case Openreach, can quite rightly just tell me where to get off as I do not have a contract with them.

I think you're right. In my experience of complaining to BT about various problems, if you complain enough - without getting upset - they eventually get the message and actually take action. It's as if they come to their senses especially if you tell them you're prepared to take it all the way to the top.

In reply to a post by Busa:

No they actually said I'd be charged if Openreach failed to find a fault not the usual if the fault lies within my property after the master socket or with my equipment.

Quite a difference to the usual veiled threat.

That's normally the stance with voice faults , if engineer visit results in right when tested result, Been there and had the t shirt on that myself ,got charged £130 but disputed the charge and it was removed by BT after contacting their HLC via their ceo

Are plusnet reporting it as a broadband fault or a voice fault to OR ? who do you pay line rental to?

Plusnet's contract with you does not state that they will offer you broadband at a particular minimum speed.

They have offered to let you out of contract.

They are not able to provide what you want, they have no other option.

It's not just what I want, it's what I actually had until Openreach screwed things up.

If my line estimates mean nothing then that again is down to the actions of Openreach.
An agreement is not the same as a contract.

The A & B Stats are as follows although it has been proven already my line is not impacted at all and I've got results of several GEA tests showing the decline in speed after every Openreach visit and confirming nothing impacting the line:

FTTC Range A (Clean) 49.9 35.5 11.6 7.5 -- Available
FTTC Range B (Impacted) 38.2 21.3 9.2 4.6 -- Available

My line currently is below on both upload and download FTTC A low.

I did have a download of 49Mbps with an actual line rate of over 51Mbps until the 11/04/16 when I had my first failed visit.

Just had another reply form Andy Baker, he's got his people looking at this again for me and said he will respond within 24-48hrs.