New Openreach visit is now planned for tomorrow, just waiting for confirmation.

I have expressed that they ensure I get a properly trained broadband engineer, with the time and ability to diagnose and fix the issue, along with having working equipment!

I've also requested that they do not sent any of the ones I've had so far, hopefully just a run of bad experience that is not the norm but they were all useless and lacked any enthusiasm.

Anything I should else I should confirm?

In reply to a post by Busa:

Anything I should else I should confirm?

I have been following this thread with interest, having had a bad experience with another ISP. Plusnet have however given me excellent service and good support for several years (2008).

I am getting a sniff of a fall out between you and the BT Engineers, which considering what has happened is not in the least surprising, but maybe for this visit apart from a factual description of the history of the fault and the effect of the previous visits, it is time to wind up the diplomacy and offer a nice hot drink and a biscuit as soon as they arrive.

Good luck.

like me I have suffered the exact same issue with PN as like the OP said. I too have raised several complaints in various forms across all the forums and via the normal support comms channels etc. All on deaf ears it seem's..

The problems with the whole industry are systemic and Ofcom needs to separate or light a fire cracker under BT/OR butts in a big way (IMHO)

Now we see the "squeeze" and its really starting to rear its ugly little head.
How convenient is it my line speed are now sitting just on or a little above 52meg, which is just in time for the new infinity 1 speeds "update". coincidence? I think not!

Its all BS. and nothing we can really do unless there is a collective awakening to the many many different ways we get subtly screwed over in our daily lives by big business.

TY RobertoS

In reply to a post by RobertoS:

Plusnet CEO has no direct control over Openreach.

BT Group CEO (Gavin Patterson) High Level Complaints Team is the one to email.

Look below at my sig.. it needs a update now I think lol..

I am actually a very good host, as a Project Manager I have to be!

In fact the amount of coffee I've fed them over the last 3 months may be the reason they do such a poor job i.e. they know if they have to come back they get good free coffee.

Having said that I'm dead against corporate corruption at any level.

We suggest people take the personal battles away from the forum or just stop them, or we might move people away ourselves.

Since they banned me from getting support through their forums, I only deal with them by phone using the Customer Options number which is UK based. It takes a while to get through the machinery but after that the support is fine. Not a patch on Sky Pro however

I'm surprised you stuck with them after that.

For what it's worth: I had a cocked up FTTC install done by Kelly's which had to be fixed by an Openreach engineer, afterwards I had a very reliable and fast connection. After about a year problems started dropouts, speed reductions etc. I had four different engineer visits, two visits were the same guy and on the last visit they went up the pole and switched my line to a spare one running to the cabinet.

Since then my connection has been excellent only dropping when I had to turn the power off (twice), current uptime is 75 days.

The older engineer said that the focus from Openreach is to deal with as many faults as possible in a day, meaning that they are unable to properly investigate faults. He also said they are hiring newer staff who are cheaper and less experienced and have been trained up in a culture where very little time is allocated per job.

When did you get banned? The moderators haven't banned anyone for quite a while. If you want to let me know what your community username was I can check.

In reply to a post by chrisparr:

When did you get banned? The moderators haven't banned anyone for quite a while. If you want to let me know what your community username was I can check.

It's the BT forum not PN's Community forum that the ban refers to.

Don't know if BatBoy ever had Plusnet as an ISP

Edited by Apprentice (Thu 12-May-16 18:37:20)