I'm fading into Plusnet's sunset!

I have decided to move from Plusnet to Uno on a FFTC and phone package basis. I started the migration by contacting Uno on 30 April and hope to get everything transferred on 13 June. I can�t get over the fact that Plusnet haven�t contacted me to try to get me to stay, or is that too far away yet? When I rang them this week to check that they had got the migration request they said that they had and didn�t take it any further. They just seemed to have rolled over and let me go. Not that I am complaining, just a little bit surprised that they don�t try to retain their customer base.

They aren't allowed to under the new (no MAC) system.

They should have notified you that they are aware you are leaving, and told you of any liabilities to them you might incur such as cancellation charges or minimum term in force that would need paying off. Is there an email lying around anywhere, perhaps in a Plusnet mailbox you ignore?

You can however get in touch with the Customer Options Team (normally called Retentions) and ask if they can do a deal to keep you. Because you instigate the conversation they are allowed to make an offer or offers. It just must not start from their end. You just asking normal CS if they know you are going doesn't start such a discussion.

Many thanks Roberto, that clears things up. I'm quite happy moving so won't be initiating a retention war!!

A retention deal might tempted you to staying with PN if you could try ask them to match SSE up to 76Mbps for £0 for 18 months just pay for line rental only at £16.99. Worth it to try.

In reply to a post by adslmax:

A retention deal might tempted you to staying with PN if you could try ask them to match SSE up to 76Mbps for £0 for 18 months just pay for line rental only at £16.99. Worth it to try.

I had a look to see what SSE offered for bundled ADSL,you can get free weekend calls, no free BB it's £8.00 a month and line rental at £13.49 a month so a total of £21.49, the contract term is 18 months.

With a phone only package they quote their line rental (for me) as £16.00 a month.

Strange they bother to give their line rental different values, could be a marketing bod's idea I suppose.

You're looking at ADSL, OP is talking about FTTC, which is this one and is a much better deal.

Edited by kasg (Sat 21-May-16 12:02:22)

Pulse8 do similar. Line only is £13pm. Line bundled with their broadband £6pm.

Yes indeed, just remarking to adslmax about the differing cost of line rental for the various packages SSE offer

In reply to a post by napolibill:

I have decided to move from Plusnet to Uno on a FFTC and phone package basis. I started the migration by contacting Uno on 30 April and hope to get everything transferred on 13 June. I can�t get over the fact that Plusnet haven�t contacted me to try to get me to stay, or is that too far away yet? When I rang them this week to check that they had got the migration request they said that they had and didn�t take it any further. They just seemed to have rolled over and let me go. Not that I am complaining, just a little bit surprised that they don�t try to retain their customer base.

I'd say that not being "offered" to stay with this shower is preferable

In reply to a post by therioman:

I'd say that not being "offered" to stay with this shower is preferable

Shower to you, perfectly good, stable, reliable and cheap ISP to me.