In reply to a post by Vorlon:

I'll use another wifi dongle on my laptop until all my devices that can be wired are wired.

It might be worth (cheaper!) checking for an updated driver for your existing WiFi adaptor first, if you haven't already done so.

It's a Broadcom Chipset in a Dell laptop approx 4 years old (N5110) and it's been running Windows 10 for around 6 months without issue on Wifi supplied by an Asus DSL-N55U. If I remember rightly I looked at the time for various driver updates and in most cases Windows 10 provided the latest across the board (and informing as such).

If I'm not mistaken, Win 10 has a tendency to replace the manufacturer's drivers with its own "latest". I have always found Windows drivers in earlier versions inferior to manufacturers'. I only use them if there isn't a manufacturer's one for the hardware in question.

It might be worth checking them out and possibly trying one. You can always roll back to the Win 10 one.

Have you split the SSIDs for 5ghz and 2.4ghz? This often solves a lot of issues where chipsets are poorly designed.

Have you used 5Ghz WiFi in the past? Some chipsets have compatibility issues (again poor chipsets).

The Plusnet One Hub is a rebranded BT Homehub 5A, so you have the same router as plenty of BT broadband customers... Hence it should be fairly reliable.

Thanks guys for all your feedback but I really am not overly impressed with the PlusNet Home Hub. I believe It is BT's Home Hub 5A and BT have since updated theirs to the HH5B. I didn't ask nor investigate if other advanced menu's/information were available on the Plusnet Home Hub (sorry it's late I'm not sure if that's it's proper product title).

I had the idea of buying a VDSL Modem/router when I initially looked at Fibre packages. As I considered staying with Idnet I would have had to either source my own or pay extra for their offering. Also I considered their feature of paying the full 11/12 months up front and benefit from the discounted charge at 1 month free - but the pennies started to build up. In fact unlike many other ISP's that now offer line rental I found the extra phone type features with Plusnet (that usually attract charges of varying amounts) were very good value, with some even being free - that helped my decision!

So after being really impressed with perhaps my most bells and whistles adsl2 router to date the Asus DSL-N55U I thought I'd go down a similar route. Hence after doing what I've now considered enough fault finding on my Wireless system I've gone for a TPLink Archer VR900. Eventually my setup will be part wireless part wired.

Thanks though for all the suggestions though.

I swapped from BT (due to cost) to Plusnet and defo not a happy bunny. It seems strange that on BT I could get a steady 72mbps and have an IP of 76K, yet on Plusnet, with same service I get variable 62-66mbps at any time of the day - there is no pattern. The only difference I see is my IP is now 71k, my Latency has dropped to 7.4ms and my speeds are haywire. Even when I go back to the HH5, I get the same readings - perhaps I need to run the HH5 for a week or two, to see any improvement?

I had this standard email from PN over night...

When you signed up for Plusnet Broadband, we gave you an estimated line speed. Now that your broadband has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.

Estimated line speed 64.3Mbps to 80Mbps
Current line speed 71.6Mbps

What a load of rubbish.... the IP profile is 71.6mbs, how the F*** can I get 71.6ms

6. Data rate: 19999 / 73994
7. Maximum data rate: 28154 / 74209
8. Noise margin: 15.0 / 6.5
9. Line attenuation: 17.1 / 15.1
10. Signal attenuation: 17.1 / 15.1

Download speed achieved during the test was - 65.23 Mbps
For your connection, the acceptable range of speed is 40 Mbps-71.62 Mbps .
Additional Information:
IP Profile for your line is - 71.62 Mbps

If BT can give me 72mbs why can't Plusnet.

In reply to a post by blfamily:

If BT can give me 72mbs why can't Plusnet.

But you don't know you would get that on BT now. If your IP profile has dropped, as you say, it seems unlikely.

I do wish people wouldn't use filter evasion, or even feel the need to trigger it. It's a sad time when people can't express strong feelings without that. The English language has plenty of acceptable strong words.

Also if the post is reported, which I shall not be doing, the whole post will be deleted. Which rather defeats the object.

As kasg says, if the IP Profile has fallen then it would have fallen with BT too. Neither has any control over it. Not even BT Wholesale has. Openreach, who have full control, will only manually reset it after correcting a diagnosed fault, and not always even then.

Thanks guys for all your feedback but I really am not overly impressed with the PlusNet Home Hub. I believe It is BT's Home Hub 5A and BT have since updated theirs to the HH5B. I didn't ask nor investigate if other advanced menu's/information were available on the Plusnet Home Hub (sorry it's late I'm not sure if that's it's proper product title).

This is not true, BT always have 2 different types of hub, a Type A and a Type B. This is due to resilience, if the manufacturer of one hub goes out of business, they can quickly just supply everybody with the other type of router made by another manufacturer. If they did not do this, and the manufacturer went out of business they would be stuck. This is the logic behind this...

As for updating theirs to a HH5B, not true, they still send out HH5A and will continue to do so for the lifecycle of the HH5. It is a 50/50 which hub you get. Customers signing up today will be supplied 5A's.

It is possible you have a faulty hub, or more likely, your device does not work well with the bands not being split and 5Ghz.

Generally you need to set the following:
1. Disable smart setup (already disabled I believe by plusnet)
2. Seperate 2.4 and 5Ghz bands. Name the SSID different.
3. Some devices do not work well with wireless channel set to AUTO, so sometimes setting a fixed channel helps with drop-outs and/or data stalling when the router is channel changing on the fly.

ukhardy07,

Thanks for putting me straight about the BT home hubs.

I know you have mentioned about faulty Modem/routers before but this is not one of those faults - that I am quite sure of, particularly through my years of experience in electronic repair and servicing.

Also and I reiterated this a number of times throughout this thread that I have gone through and carried out the steps you have written above and I still experience issues. Therefore I've been happy to thank people for their feedback but have also explained that a new VDSL router was on the cards, hence I wasn't going to spend any more time faffing around with my current setup.