A Plusnet Customer support representative when discussing a different matter to the outage apologised for my long telephone wait saying that they were having many people calling in. Confirming both wednesday and thursday morning had been very busy call wise due to people not being to access the internet and this was not the norm.

In reply to a post by hk11:

How, if as it usually the case for phoning them: if you can't get the Internet?

Many customers have mobile phones that websites can be viewed from too which is why we put that message on there.