New Service Issue - 5 working day for updates

There is now a 5 working day turnaround for any update at Plusnet from their suppliers (BTW) to existing faults
https://community.plus.net/t5/Service-Status/Fault-R...

Due to a number of issues including the recent storms, our suppliers are experiencing longer delays than normal to get phone & broadband faults sorted With these delays, it'll now take 5 working days to update on existing faults. We're really sorry for this inconvenience

Kind Regards

Customer Support

In reply to a post by georgelnx:

There is now a 5 working day turnaround for any update at Plusnet from their suppliers (BTW) to existing faults
https://community.plus.net/t5/Service-Status/Fault-R...

Due to a number of issues including the recent storms, our suppliers are experiencing longer delays than normal to get phone & broadband faults sorted With these delays, it'll now take 5 working days to update on existing faults. We're really sorry for this inconvenience

Kind Regards

Customer Support

I wonder if it would be safe to assume that the same applies for other mass market ISPs who use BT Wholesale as their supplier?

Edited by Apprentice (Wed 21-Sep-16 10:28:51)

I doubt it. I understand a repairs backlog after storms, but cannot see how that stops office staff reporting on the timescale of a fault.

Surely any ISP using Openreach infrastructure . (Edit 2 - I see the Community post doesn't mention BTW).

BTW don't do much with faults as far as I know except refuse to pass them on to Openreach if they think they can get away with it .

Edit - On a quick look I don't see any Openreach MBORC reports on AAISP pages.

Edited by RobertoS (Wed 21-Sep-16 10:57:28)

I don't see any Openreach MBORC reports on AAISP pages.

Unlike Plusnet who report

Openreach is therefore declaring MBORC for repair activities the following areas, with effect from 23:59 19 September 2016:

Northumberland and Wearside
Thames North
Thames South
Southampton
Bournemouth*
*second event - MBORC declared 16 September 2016.

Openreach offers various grades of repair response times, so you can opt for the basic offered equally to everyone or opt in and pay a little more for one of the various higher levels of response time.

There are localised outages on this page. I would normally expect to see MBORCS on there or on this one, which has a big round zero under major issues.

The list you give seems quite short for a national ISP to be reporting a national slowdown to 5-day turnaround of fault progress reporting. That's of progress reporting, not fix times.

Plusnet blaming BTW for their own inability to handle the fault volumes?

Given the horrendous wait times on the phones and chat these days that is a distinct possibility.

Interesting thought, one which went through my mind especially since no other ISP has made a similar announcement.

@Andrew - Why has no other ISP who use Openreach made a similar declaration ? You're the man with the connections so it would be nice to see your journalistic sleuthing skills figure this one out.

Have asked