And today's update from Plusnet:

Service: Broadband
Posted: Wed, Sep 21 2016 at 16:32:52
Subject: MBORC Declaration - UPDATE

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, including extensive lightning strikes and heavy rain, commencing on Friday 16 September 2016. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Openreach declared MBORC for repair activities in five areas, with effect from 23:59 19 September 2016.

Openreach is now declaring MBORC for repair activities in two further areas, with effect from 23:59 21 September 2016:

St Albans
Broadlands

MBORC remains in place in the following areas:

Northumberland and Wearside
Thames North
Thames South
Southampton
Bournemouth*
*second event - MBORC declared 16 September 2016.

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather"

Those MBORC are real, so why other providers are not showing them no idea

And today, Plusnet re-iterate the 5 working days , although it no longer says existing faults. So can we now assume it is new faults too? And of course it is national unlike the MBORC which is regional.

Posted: Tue, Sep 27 2016 at 12:16:32
Subject: Fault Response Times - UPDATE

Due to a number of issues including the recent storms our suppliers are still experiencing longer delays than normal to get phone & broadband faults sorted. This is currently at 5 working days. We're really sorry for this inconvenience

Kind Regards

Customer Support

& Accounts are no better. Been over charged, ticket taken off hold on Monday 7am. No further update. Now if it was me that failed to pay......

Service: Broadband
Posted: Fri, Oct 07 2016 at 16:02:38
Subject: MBORC (Matters Beyond Our Reasonable Control) Declaration - RESOLVED

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

Parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain, commencing on Friday 16 September 2016. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.


We can now remove MBORC for repair activities from the remaining areas with effect from 23:59 07 October 2016

This MBORC declaration is now closed.

Kind Regards,

Customer Support

But the waiting time for responses to faults is still set at 5 working days.
Which goes to show that the MBORC was just an excuse for very slow service by Plusnet. It was a smoke screen as MBORC's are regional but every fault was put onto a 5 working day for a response.
Just hope I don't need CS from Plusnet in the future!

In reply to a post by georgelnx:

But the waiting time for responses to faults is still set at 5 working days.

Sorry, where does it say that? I'm not doubting you, just asking for a link.

http://www.plus.net/supportpages.html?a=2

Open up the All live updates section and look at the Services section. The next update isn't until 12/10/2016 @ 13:00 so they are not expecting the dreadful current situation to end any time soon.

The latest post when you click the link says:

Due to a number of issues including the recent storms our suppliers are still experiencing longer delays than normal to get phone & broadband faults sorted. This is still at 5 working days. Our suppliers are working hard to get this timescale down & we'll keep you updated

I.e. they are still trying to blame OpenReach/BTw when the MBORC have all been closed.

In reply to a post by jelv:

The latest post when you click the link says:

Due to a number of issues including the recent storms our suppliers are still experiencing longer delays than normal to get phone & broadband faults sorted. This is still at 5 working days. Our suppliers are working hard to get this timescale down & we'll keep you updated

I.e. they are still trying to blame OpenReach/BTw when the MBORC have all been closed.

The message I posted is two days after that so I guess they just haven't updated the status page yet.

In reply to a post by kasg:

In reply to a post by jelv:

The latest post when you click the link says:

Due to a number of issues including the recent storms our suppliers are still experiencing longer delays than normal to get phone & broadband faults sorted. This is still at 5 working days. Our suppliers are working hard to get this timescale down & we'll keep you updated

I.e. they are still trying to blame OpenReach/BTw when the MBORC have all been closed.

The message I posted is two days after that so I guess they just haven't updated the status page yet.

Which makes the title "Status page" something of a misnomer ROFL.