In reply to a post by RobertoS:

Which makes the title "Status page" something of a misnomer ROFL.

Agreed.

Last post by staff https://community.plus.net/t5/Plusnet-Feedback/Why-S...
on 07-10-2016 at 4:20 PM

I imagine that MBORCs are just one of the reasons behind the 5 working day time frame for fault tickets. We haven't the resource to keep all the fault tickets being raised within the normal 72 hour SLA. But things are changing I'm seeing that we're hiring and training a lot of new advisers and we're also doing a lot of overtime.

Edited by deleted (Sat 08-Oct-16 20:06:41)

In reply to a post by RobertoS:

Which makes the title "Status page" something of a misnomer ROFL.

Don't worry, they will update it in five days! [thud]

Sent by email

Service: Services
Posted: Wed, Oct 12 2016 at 10:24:05
Subject: Fault Response Times - UPDATE

Unfortunately we're still slightly behind where we'd like to be with responding to fault reports, at the moment this is around 5 working days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

And from http://www.plus.net/supportpages.html?a=2 "All Live Updates" section, the next update is 19/10/2016 @ 11:00

Edited by deleted (Wed 12-Oct-16 14:23:27)

And the comedy gold continues, now Plusnet cannot even find the time to update their status within their own 5 working days limit.

From their status page at 10:38 on 20 Oct 2016 showing the next update time

Services 29 Days 17 Hrs 25 Mins 19/10/2016 @ 11:00

Edit: 12:22 , They have actually set an update email out still saying the 5 working days is the period for updates, some 6 working days and 1 hour after the previous one.

Edited by deleted (Thu 20-Oct-16 12:39:47)

Well things are still slow with Plusnet support

We're continuing to work on bring the fault response times down, all faults should be responded to within 5 days.
Customer Support

frrom https://community.plus.net/t5/Service-Status/Fault-R...
Which implied correctly that some faults were not being responded to in 5 days as confirmed by

No, there were still some over 5 days last time. This time I've been advised that there aren't.

at https://community.plus.net/t5/Plusnet-Feedback/Fault... which led to this reply

I see , although a bit confusing, as the message posted in the service status thread on the 27th did not say that there was any over 5 days:

"We've made progress on our response times to fault reports but these still may be 5 working days for a reply"
https://community.plus.net/t5/Service-Status/Fault-R...

I assume the majority are still be answered in under 3 days ?

Will we find out? And more importantly, when will Plusnet sort out their support?