In retailing just after leaving school (early 60's), the word 'Cheap' was banned, as it rightly inferred a low quality product - It was always a 'Less expensive' item the customer was introduced to. Of course, those were the days of quality control before a product left the factory, with everything up to a quality. These days, suppliers hare happy with the down to a price mindset, and feel no shame about the rubbish they pass on to the customer.

But still folks rubbish a small ISP that responds near instantly. I remember the rubbish accusations thrown at me and Pulse8 when I first joined them. Fortunately, enough folks have since praised them as a decent provider, so the tribalism has subsided. My line taking a second Pulse8 stint on Wednesday, so possibly should keep my head down Lol

That's good - If only there was an 0800 number to avoid their long contracts and silly greedy prices ....... Well there is, but BT are not the ones that answer Lol

In reply to a post by BatBoy:

It only takes me a minute to get through to BT support in the UK using one of their 0800 numbers

Same, but then they transfer you to another department, for BT WiFI I waited 1 hour 15 minutes. For the options team I waited half an hour.

I guess it all depends when you call, but the BT WiFi team was not even peak hours, it was at 2PM.

I have a job that makes phoning CS a total waste of time (start early, finish late - even a 15minute wait is out of the question) so the issue with Plusnet's CS has never really arisen. When I had problems (not more than a couple over the past year) I've used the live chat or logged a ticket via the automated system. Both of which I really cannot complain about. They got a result. And the ticket version even supplied me copies of what tests had been done etc etc.

Yes, I do look at the cost of the package but given it's performance over the past year, (well over 65mb and unlimited to boot) I certainly am more than happy with Plusnet. Yes, I could go pay another £10 elsewhere but let's face it, how often does one want to chat to CS. In reality, Never! I just want the thing to work and it certainly does that.

I presume you are OK with the idea that if you report a fault which needs reporting to BT it may be a few days before anyone from Plusnet even looks at the ticket.

In reply to a post by BatBoy:

It only takes me a minute to get through to BT support in the UK using one of their 0800 numbers

Things must have changed, when i was with BT it took me ages and when I got though I could not understand a word they said.

The only time I got to someone who was English and in this country was when I was on their broadband anywhere package and I had a problem with my phone sim.

In reply to a post by professor973:

But still folks rubbish a small ISP that responds near instantly. I remember the rubbish accusations thrown at me and Pulse8 when I first joined them. Fortunately, enough folks have since praised them as a decent provider, so the tribalism has subsided. My line taking a second Pulse8 stint on Wednesday, so possibly should keep my head down Lol

I used to be on a small ISP, in fact two, I went with ADSL24 and they was ok and then I went with a local one, which was fine until they could not cope with the amount of traffic. I would like to go to a small provider, but the prices are a bit high, saying that I just had a look at Pulse 8 and it is £38 for the 38Mb/s FTTC package, so not that much more than what I am paying now and that includes line rental.
If i was earning more or there was another lot of wages coming into this house I would look at it, but i am trying to cut down, not spend more.

In reply to a post by jelv:

I presume you are OK with the idea that if you report a fault which needs reporting to BT it may be a few days before anyone from Plusnet even looks at the ticket.

Bt is no better, took a week to even get someone to look at a mates problem when they was with BT and then it took nearly a month to sort it out.

There are complaints in our local paper about BT at the moment.

It's not BT, Plusnet should be looking at but Openreach. They ultimately control a fair number of the various ISP's customer cables. OR either fix it or leave it broken. Any ISP can jump up and down as much as they like but if OR cannot get their act together, the customer will still be having problems after the 'engineer' has left the premises. As to the delay, I think you'll find that is par for the course. BT, Plusnet, Talk Talk, Zen, and a few more over the years and have yet to find one that will come the same day. Businesses tend to pay much more but even there will have to pay a hefty premium to get a same day response.

But the current system doesn't serve the customer and never will, all the while that customer has to go through a middle man to get a fault sorted. If you have a problem with your electricity, you don't start talking to the account department to get it fixed. You contact the distribution side. Plusnet as it is, doesn't install wires, doesn't repair wires etc etc. All it does is bill me.