Good to see that you are getting a refund.

From couple of years ago:-

https://conversation.which.co.uk/technology/timeline...

Edited by Apprentice (Wed 14-Sep-16 18:45:49)

In reply to a post by Apprentice:

From couple of years ago:-
https://conversation.which.co.uk/technology/timeline...

Yes you'll see me at the bottom of that 'conversation'. I see it as an ongoing theme.

p.s. I would like to re-iterate that it is not a Plusnet thing, it's an industry wide issue and I am well pleased with Plusnet's response.

Edited by longedge (Wed 14-Sep-16 20:35:19)

Looks like it's happened to me now.

A 2 second call, costing 45p, to 123. No-one at home that day.

I'm on BT, not Plusnet, but I don't think that matters - I am guessing it was a test from the roadside cabinet - e.g. perhaps to find a free line for a new customer. I didn't have an open fault at the time.

I've complained to BT and they say the charge will be removed from the next bill - plus the feedback/complaint will be shared with Openreach.