Thanks - I'd forgotten about there forums.

I'll post on there.

When I became a customer of Plusnet this forum was the better one to get a rep's attention. Presumably because it has a wider public audience so they did their best to do something quickly.

The last two CEOs, particularly the current one who isn't even on Plusnet's payroll, stopped that.

Which in fact makes publicising discontent here become even more important - because the public seeing it doesn't get sorted is even worse publicity. The reps had it right and making the CEO's policy counter-productive is the way to get it changed.

But as you have accepted, at the moment any Plusnet help here is unlikely. So post on both.

The quickest way to grab their attention is to post to https://www.facebook.com/plusnet/

Good point. I'd forgotten that's one of their preferred routes now.

It makes sense of course for them to prioritise general social media rather than even a specialist forum. Although the poster contributions here will normally be more use, the bad publicity on Facebook and the like is more likely to damage their reputation.

In reply to a post by jelv:

The quickest way to grab their attention is to post to https://www.facebook.com/plusnet/

Or https://twitter.com/plusnethelp

This is so wrong that the only effective channel of communication with PN is via "johnny come Lately" networks of doubtful motives and background.

Carry on like this and Online Banking will become a Faecbook activity.

I have found Plusnet business support to be very responsive, although call wait times have stretched recently.

Going round and round with Plusnet.
BT say internal cabling was connected, I say it wasn't.

So they are charging me £144 + VAT.

Once this is sorted one way or the other I'm done with them, for 'business support' having to wait days for a reply on a ticket is ridiculous.

There is a possible nasty. Do you have a phone-connected burglar alarm? AIUI these should be hard wired and a built-in filter at the control box. If that filter failed there could be a problem.

Just checking, in your interests .

PlusNet called me this morning.
The charge is due as BT tested the line for faults.

No fault was found on the line so the charge stands