And even with that facility, one would need to know the quantity or ratio who did not vote versus those who did vote whether good or bad, to get a more realistic view.

For example, as I have not had to contact my ISP over several years, except when upgrading, I do not give any rating in the TBB monthly survey.

Evening Andrew.

"
13% with download speeds above 38 Mbps
7% with download speeds above 51.48 Mbps
"
Does that 13% include the 7%; or are they additive to 20%?

Does that 13% include the 7%; Yes