Agreed, it's now common practice to all ISPs not just Plusnet, those of us who are older remember a different code of practice but sadly things have changed and globalisation meant new arrivals with fierce competition which resulted in change of customer care and that also demands a change in customer attitude to protect our own interests

In reply to a post by 23Prince:

In reply to a post by MrSaffron:

Never heard of this clause in the PlusNet contracts, or ever encountered someone where this has happened.

Well it happened to the OP, and many ISP's will work their way into getting you what you want, provided you do what they want, and it's either 12 or 18 months in return.

It's sly IMO

Yes indeed and in my case the COT offered a renewal/retention deal for a 24 month period which I didn't take up, they wouldn't budge on the cost per month but did eventually reduce the contract period to 12 months after some haggling.

I've checked the speed again and I can confirm again that the speed hasn't changed
http://www.thinkbroadband.com/speedtest/results.html...

You could check your "Product change page" and then click on *change product* just to see if they still are describing your product correctly on the right side of the page, if yours is described correctly then mine must be just a mistake they've made

In reply to a post by 23Prince:

In reply to a post by MrSaffron:

Never heard of this clause in the PlusNet contracts, or ever encountered someone where this has happened.

Well it happened to the OP, and many ISP's will work their way into getting you what you want, provided you do what they want, and it's either 12 or 18 months in return.

It's sly IMO

What exactly happened to the OP?

If you care to read the full thread you will see that the only thing which occurred was the wrong package details were displayed in the member centre.

In reply to a post by IanBB:

If you care to read the full thread you will see that the only thing which occurred was the wrong package details were displayed in the member centre.

That and being given a load of bull by the support rep.

Hi there,

I'm glad your speeds haven't changed, this is simply a display issue on the holder variant of the 80/20 package (Plusnet Unlimited Fibre) where the estimate speeds are shown incorrectly. It's been flagged up internally but I can't provide any timescales for it to be resolved I'm afraid.

The CSA going completely off-track certainly didn't help.

It's been flagged up internally but I can't provide any timescales for it to be resolved I'm afraid.

Glad (not) to see some things haven't changed

Edit
Is that really you Chris or someone else using the account as beginning to think you had moved on?

Edited by Apprentice (Sat 01-Apr-17 19:23:45)

Never mind, They will still "do you proud' if the person being done has no sense of self worth, and lots of shame

You didn't mention that your actual speeds hadn't changed.