Slow Plusnet Speed

Hi I was wondering if someone could give me some advise.

I have Plusnet broadband upto 17mb but only getting 1984 Sync speed.

I should be getting 9-11mb I've been told.

Here is my router stats

- Data rate: 438/1984
8 - Maximum data rate: 372/1852
9 - Noise margin: 3.5/5.4
10 - Line attenuation: 23.7/39.5

What phone wiring do you have in the home? In short have you tried connecting via the test socket that is part of the master socket? This test socket when exposed should mean no other extensions work in the home.

Hi Thanks for the reply. I have the grey cable in the test socket. Its just one open reach socket in the house.

Do you happen to have a different router you could try?

What Exchange are you linked to
If you are not sure can be found on Samknows
IDo you have stable line with no disconnects

It would appear that you have a major problem
Have you tried the Quiet Line Test https://support.zen.co.uk/kb/Knowledgebase/Performin...
If that is clear can you try a different cable to the router and if that doesn't work you should report a fault to Plusnet at https://faults.plus.net

Thanks for the reply,

I have reported the issue to plusnet they said upto 3 working days for the network team to look into this issue.

Any ideas what the problem could be? I'm going to be trying a different router tomorrow I have a BT home Hub 6 which I will try.

I was hoping that BT wholesale put me on a capped 2mb service so it's an easy fix but clearly that's not the case

If it was any sort of capping the noise margin would be very high.

I have now plugged in a different router but still the same.

Product name:
BT Hub 6A
Serial number:
+084319+NQ70232209
Firmware version:
SG4B10002244
Firmware updated:
19-Aug-2017
Board version:
1.0
Gui version:
1.32.0
DSL uptime:
0 Days, 0 Hours 4 Minutes 0 Seconds
Data rate:
445 bps / 1.94 kbps
Maximum data rate:
476 / 2628
Noise margin:
5.7 / 5.6
Line attenuation:
39
Signal attenuation:
238 / 390
VPI / VCI:
0/38
Modulation:
G_992_5_ANNEX_A
Latency type:
Fast Path
Data sent / received:
0 MB Uploaded / 0 MB Downloaded
BT Wi-fi:
Not active
2.4 GHz wireless network name:
BTHub6-FRWG
2.4 GHz wireless channel:
Smart (Channel 6)
5 GHz wireless network name:
BTHub6-FRWG
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Band steering:
Off
Wireless mode:
Mode 1
Firewall:
On
MAC address:
A4:08:F5:88:4A:1D
Software variant:
-
Boot loader:
7.33.1

Do you get a dial tone on your landline phone?