Customer service team unreachable

I've tried the last 3 days and whenever i get to the 15min mark it just goes silent and im never put through to anyone im moving home so its important i actually get though if not guess ill just go with someone else :|

Edited by epyon (Sat 10-Mar-18 19:39:38)

Have you tried the 'chat'?

tried at 2pm,5pm today its "unavailable"

Not sure, are you with AAISP and thinking about joining Plusnet after you move or already with Plusnet, if so why not just start a thread in the Community Forum?

I must say I've had the odd 20 minute wait in the past but never been cut off. Could it be something to do with your phone?

I look after my daughter's account and when she moved house it all went very smoothly and without any hitch.

How are you trying access chat?

If you have gone through Help & Support (e.g. from the from the Moving home or office page) it is always not available (24x7). It is a bug that has existed for months and Plusnet seem totally unfazed by the idea that some customers might have trouble contacting them so fixing the bug hasn't been a priority.

Go through Contact Us (https://www.plus.net/home-broadband/contact/residential/customer-services/), Account & billing, My question isn't listed and you should be able to access chat.

But if I were you I'd take this all as a sign and look at alternatives (have a read of why I moved from Plusnet to AAISP).

Edited by jelv (Sun 11-Mar-18 12:15:21)

Well I just put in a request to leave them so lets see if they get in touch!

In reply to a post by 23Prince:

Well I just put in a request to leave them so lets see if they get in touch!

You mean within a minimum term, and you want to be released from it? Or you are just after a better deal, in which case you simply contact the Customer Options Team. If it still exists.

To migrate outside a minimum term contract you don't contact the losing ISP at all.

In reply to a post by RobertoS:

... in which case you simply contact the Customer Options Team. If it still exists.

https://www.plus.net/help/my-account/thinking-of-lea...

In reply to a post by RobertoS:

In reply to a post by 23Prince:

Well I just put in a request to leave them so lets see if they get in touch!

You mean within a minimum term, and you want to be released from it? Or you are just after a better deal, in which case you simply contact the Customer Options Team. If it still exists.

To migrate outside a minimum term contract you don't contact the losing ISP at all.

I've finally made the leap to AAISP now they have 1 month contracts, I don't intend to contact Plusnet I was wondering if someone would contact me, I am about 10 months into my contract but I don't really care for them anymore!

They're not allowed to contact you apart from telling you somebody is taking over the service and what you owe them!

Your comments on this forum rank alongside those of adslmax.