Well, as the MAC method has gone now (you just arrange to take service with new provider and they do the leg work) I guess all you can do is call them and say "Im thinking of leaving - can you do me a better deal or should I be looking elsewhere? "

It would probably be a good idea to arm yourself with a few options - maybe from one of the price comparison sites and see if they will match what you can find.

MACs (Migration Authorisation Codes) ceased to exist in 2014. You just contact your chosen new provider and it all goes automatically from there.

The major providers all seem to have Retention departments. Contact them and ask, after pricing up the competition as you suggested.

Edited by RobertoS (Tue 07-Aug-18 12:51:27)

Funny, he deleted his post between my starting a reply and posting it. With you replying in the interim.

Odd. I would say rude if it was after your post.

its a strange world ....

In reply to a post by warweezil:

Well, as the MAC method has gone now (you just arrange to take service with new provider and they do the leg work) I guess all you can do is call them and say "Im thinking of leaving - can you do me a better deal or should I be looking elsewhere? "

The NoT process has also changed (a little while ago) and the losing provider can now contact the leaving customer to offer them other products which may suit their requirements better. This was originally not allowed so you may not need to even call them.

Matt

Got the link to the Ofcom page that describes this change

It's covered within https://www.ofcom.org.uk/phones-telecoms-and-interne...

We raised this with Ofcom [in June] after seeing a letter from a customer that was going to move to Talk Talk for G.fast who received a letter with a solicitation included. We received the below directly from them.

GC24 was repealed in September 2014 and replaced by an amended GC22. GC22.15 specifically included the �Reactive Save� prohibition that was previously GC24.18. A link to the current General Conditions can be found at this page https://www.ofcom.org.uk/advice-for-businesses/knowi... . This page also includes a link to the guidance that I think you were referring too. In the guidance we still refer to the guidance we issued under GC24 and note where that guidance translates to the current GC22.

Last year we carried out a review of our GCs and these new GCs will come into force in October this year. As part of this review, the �Reactive Save� prohibition has now been removed. Details of the new GCs and our statement accompanying theses GCs (including the reasons for removing the �Reactive Save� prohibition) can be found here https://www.ofcom.org.uk/consultations-and-statement...

Due to this, I can advise that you would be able to proceed with any �Reactive Save� activity you wish to conduct.

Matt

Edited by uno (Tue 07-Aug-18 18:11:46)

Hmmmm.

I shall have to read up on all that, but not right now. I've had a busy day for a retired old git.

I can see a large number of non-geeks would like to be offered retention deals without having to ask for one in the first place. A useful compromise between it not being allowed and the previous sales-harassment when requesting a MAC.

Others, me for one, would have preferred things as per the original GPL process, but we could well be in a minority.

I may be wrong, but I can see consultations talking about proposal to remove the reactive save prohibition and what you pasted says

"Last year we carried out a review of our GCs and these new GCs will come into force in October this year"

So is October means October 2018, then the prohibition is still active, though likely I guess that Ofcom will accept providers jumping the gun if its certain to go through.

The Ofcom paperwork on all this is as clear as reading a newspaper through a glass of chocolate milk I find.

I renewed a few months ago with Plusnet 80/20 FTTC and currently pay £28 per month (including line rental) - they price matched the equivalent Vodafone offer at the time - if I had been a Vodafone mobile customer it would have been only £25. For anyone currently looking to renew ask them to match the current Vodafone offers of £25 or £30.