" All I'm asking is that we show a little understanding towards the customer advisers who had nothing to do with PN's programming or management decisions yet must take the flak from justifiably angry customers."

Unfortunately the customers can't vent their anger on the people responsible so the customer adviser is the person that takes the flak. A lot of CS/CA either haven't got a clue how to placate users or are given a script that they are not allowed to vary from. This can cause more frustration and resentment.

Having been on both sides of the fence I can sympathise with both parties.

PN need to sort out their billing issues quickly and apologise publicly.

I've now got my October bill and, miracle of miracles, it may be correct!

The September bill was too high, October bill too low but if I average them, that average is the same as the August bill. This may well have been correct, though it's hard to work out exactly what my referrals should be.

If it all now stabilises I'll be happy. Fingers crossed that PN have finally sorted out their billing system.

Edited by ppppenguin99 (Sat 27-Oct-18 09:45:23)

In reply to a post by ppppenguin99:

Fingers crossed that PN have finally sorted out their billing system.

Indeed! It was broke when I worked there in 2005.. nothing's changed until now it seems

Me too. My October bill is a fortnight late but the invoice does reflect the overcharge applied in September and the discount not applied this month. I'll believe it when I check PN debit to my bank account, and even more hopefully see my December bill. If this is right maybe I'll be OK for the next couple of years ...

Living in hope, Mike

In reply to a post by ppppenguin99:

Fingers crossed that PN have finally sorted out their billing system.

No, they haven't. My bill was very late in October and again this November (it now 4 days late and no bill yet)

Have a look at the PN Forum...

Several posts about bills and the new billing system.

Yep terrible. Can't believe it. I will be leaving PN soon not because of broadband discount and referral scheme discount but because of their poor unfit for purpose billing system since the new billing system take over lately. Horrible and a nightmare on plus.elm.net

In reply to a post by adslmax:

Horrible and a nightmare on plus.elm.net

What's plus.elm.net?

MrSaffron has just had three or four more minutes of fame on BBC Radio 4 at 12:50'ish.

The Plusnet billing fiasco has now made it to mainstream!

When the new billing system was introduced, Plusnet stopped charging me for my email only service, so It was not all bad.