Plusnet may not be responding when you try and login - possible if their systems don't have your username/password for the connection the same as what you are using, or they have not enabled the account.

Are you redirected here? http://62.6.38.125/index.html

If so, it's 99% an account type problem, and you get redirected when you are unable to successfully authenticate.

Are you able to raise a formal complaint with plusnet?

That message is not from Plusnet. It is a standard one from BT Wholesale when you have not entered the correct login details for your ISP.

As I posted earlier, I suspect you are entering your username incorrectly in the router. It is not simply your account username. It is in the format:- [email protected]

Edit: No nots have been harmed in the correction of this post.

Edited by RobertoS (Tue 30-Oct-18 10:04:19)

Have you done a factory reset of the last router you received from them, plugged it in and left it totally alone for half an hour without trying to look at it's web interface or trying to use the internet?

In reply to a post by RobertoS:

...when you have not entered the wrong login details for your ISP.

Do you need to un-not yourself?

I think he needs to right a wrong!

He needs to be more positive...

Hehe! Thanks all. Now corrected, but not in the way suggested. See my edit comment .

Edited by RobertoS (Tue 30-Oct-18 10:06:14)

Still nice and notty, would hate to see them all disappear from the world. You've not not kept the not so all is well.

That page is sometimes seen when the punter has been tinkering with logins in the router under the instruction of their ISP support ......