I must admit I've just signed someone up and I found it all confusing - the tabs at the top etc.. but it's there just takes time to get used to it

Website is still a disaster with scores of customers complaining on the PN forum. No-one seems able to fix it!!

I see customers being 'restricted' on their broadband because they cannot access the site to pay the bills that they cannot see.........classic!

Luckily mine is by DD and that has been 'called' but whether it is correct or not....?

It was always thus. Their original design plan had ever-increasing additions bolted on, rather than a re-design. I took them to task on it around 2010. Nothing. Still waiting.

What do customers know? Nothing about how sales' costs outweigh dev costs, obviously.

Just had a quick look at Plusnet's page with a handy tool, and it took 12 seconds to load their 1.25 Meg front page. It starts with a 301 (moved) redirect, and on to the main page itself, which takes 4 seconds to load. Then there's twenty six 404 responses which account for a total of 23 seconds (responding concurrently, not consecutively) of latency.

Plusnet     - 12.2 sec ~ 1.26 Meg ~ 97 requests ~ 0.103 speed

Zen         - 7.6  sec ~ 3.17 Meg ~ 62 requests ~ 0.417 speed

IDNet       - 2.2  sec ~ 0.8  Meg ~ 43 requests ~ 0.363 speed

BTBroadband - 7.7  sec ~ 2.6  Meg ~ 81 requests ~ 0.337 speed

(speed is Meg divided by seconds - 1 Meg in 1 second would result in score of 1)

The whole Plusnet experience is starting to drag me down.

I am tempted to move to BT, but i'm worried i'll be jumping out of the frying pan into the fire.