The other way would be to raise a complaint via https://www.plus.net/wizard/?p=wizard&page=22909&wiz...

That would be dealt with by a higher level team.

Agreed, what's certain is that nobody here is going to resolve the issue.

"Have you posted in the Plusnet Community Forum yet?"

Why should they have to do this. After 3 months of errors someone at PN should have sorted it out.

The best companies are those that sort issues out quickly.

He shouldn�t have to. But as nothing he has tried seems to have worked, what do you suggest? Other than what has been repeatedly recommended in this thread, but apparently ignored?

Or were you just having a rant that doesn�t help the OP at all?

In reply to a post by broadband66:

Why should they have to do this.

There's no "have to" about it. Based on my own experience, a firm and polite, well reasoned and documented post there works whereas posting here is unlikely to. If that is, the object is to get a resolution.

Edited by longedge (Mon 15-Apr-19 11:45:56)

Can anyone remember when we last had input from an Plusnet ISP rep. on here? The only one I could find was about a year ago.

I don't think the PN staff have any time to post outside the PN community forum, they're all too busy dealing with billing queries. When I sympathised with one he told me that he would far rather be helping people with tech queries but it was a case of all hands to the pumps. I would agree that the best way to deal with billing is to post on the PN forum, the staff will deal with it but it takes a while.

I cannot understand why PN's new or renewing customers should encounter such problems, as I myself have done with every change, while my billing and viewing thereof has been faultless during each contract period. As I have said before other utilities seldom have such problems, and it's a great pity as otherwise I consider PN service is excellent.

I have every sympathy with the OP. PN have made a massive amount of billing hassle for themselves.

I've got the opposite problem. PN are applying far too much discount to my bills! I have no ultimate objection but it's bound to cause trouble one day. I have an open ticket for billing problems (they were previously overcharging and generally fouling up) but they don't seem to be able to give a coherent explanaiton of what's happening.

As for electricity and gas, I've been having a dispute with Tonik over incorrect billing. And they are meant to be one of the better energy companies. That one is close to going to the energy ombudsman though I think they have seen sense and will settle on something reasonable. I await their promised repayment.

Edited by ppppenguin99 (Mon 15-Apr-19 19:44:54)

In reply to a post by jelv:

Can anyone remember when we last had input from an Plusnet ISP rep. on here? The only one I could find was about a year ago.

There have been postings much more recently than that, but probably not for a couple of months.

I didn't have a rant at all, just making a point.

The OP has already contacted PN so it should have been sorted after the first or second month at the most.

Customer satisfaction is usually based on no issues or issues that are sorted quickly.