Who have you talked to at Plusnet? The standard sales or Customer Service teams are the wrong place.

You need to ring and ask for "Retentions" and tell them you are thinking of leaving.

If you read the whole thread you will find the OP got a deal later.

Edited by RobertoS (Sat 23-Nov-19 22:55:09)

In reply to a post by karim31:

I think now the only people who get good deals are those who migrate every year from one ISP to another

I don't understand ISPs. If they'd offer more competative prices more would stay.

I'm one of those that swaps each year, usually between Sky and Plusnet, just because they offer new customers a better deal than loyal ones.

When I called I used the option that says something like " If you are thinking of leaving press..... "
The person I spoke to did not match talktalk offer so I asked him why new users are getting a much better deal with a £75 cashback., his reply was "we can't give cashback to everyone" even though I wasn't asking him for cashback, I just mentioned it so that he might improve the new quote he gave me and I even offered to take one of plusnet moblile sim offers ...but.suddenly the phone line was cut off ( can't speculate on the reason why that happened)

Keep trying karim .

They have many people in Retentions, so ask if that is where you have got to. Each person there seems to have a budget of giveaways every month. Some use it up early, some save it up till near the end.

Until you get a deal you fancy, ask if you can think about it and can they put a note on your file. Next day try again. See this post.

In reply to a post by mrmarktigger:

I don't recommend voda. The throughput is rubbish even if you do reach the sync speed you should get. They also have a [censored] network mate.......... The throughput is like a snake, up and down like a yoyo...

Curiously, I have zero issues with VF performance since they resolved the issues with their line cards 18 months ago. Infact I've just renewed with them

Thanks for your advice RobertoS, I will try again and see what happens ....
cheers

Unfortunately they are sticking to their guns with the quote... they say TT off-source their customer service that's why their prices are lower.
Furthermore they are telling me that the bandwidth is between 50-72 Mbps (perhaps due to ofcom recommendations)
I still have over one month line rental paid for by annual saver, I may have to sacrifice that if I decide to move