If the 10GB limit is exceeded they charge £5 for each extra 5GB of usage. It's possible to set a limit, starting from zero, in multiples of £5. If the limit is exceeded they say "you may experience slow speeds".

Yeah, setting a limit of zero seems like the way to go.

@ConsumerFriend

I have seen a couple of posts on the PlusNet forum recently saying that extra data charges will not apply during the current situation, I cannot say if this is an official confirmed policy or not.

See this thread (Reply by Corringham) Data_Usage

https://forums.thinkbroadband.com/plusnet/t/4642186-...

So you saw that as well. I don't think the OP is following any replies and is of the typical, let's change ISP brigade when something is not to their liking, best of luck to the elderly relative in that case

Edited by Realalemadrid (Wed 15-Apr-20 19:34:11)

What we can do to help you

We only sell unlimited broadband plans, so being online more is not a problem. You might have one of our older broadband plans with capped usage, but don’t worry you won’t get any additional data charges during this time. And we’ll let you know if this changes.

I took that as meaning landline.

IIRC that only appears on a Mobile SIM or Mobile broadband page.

I think the point is that "We only sell unlimited broadband plans" is clearly not true for their mobile packages which implies they must be referring to fixed broadband.

Don't forget it's Plusnet …. ROFL.

Check the URL of the page(s) where that message appears.

In reply to a post by RobertoS:

Check the URL of the page(s) where that message appears.

Indeed, although the content makes no reference to mobile and the "we only sell unlimited" stuff implies the exact opposite of mobile. So a clear cut case of fixed broadband related content with a mobile URL (yes, it is Plusnet...!)