They have been pretty good for me to be honest, they even got open reach out to try to sort out a problem I had sadly Open reach had no idea what caused it, I could still access the net, but I had to buy a Huawei modem from ebay to do so, Plusnet sent me a Zyxel router to try to solve the problem, while it did for a couple of days, it too failed to connect.
Now everything is fine, so Openreach must have done something at the cabinet, my zyxel is now connecting fine, I presume my original Plusnet router will as well, but i have not tried it.

I have had no problem with their CS or accounts departments. I think I will stay with plusnet, my only problem is the long contract.

In reply to a post by zyborg47:

I have had no problem with their CS or accounts departments. I think I will stay with plusnet, my only problem is the long contract.

Snap!

In reply to a post by adslmax:

I would avoid vondafone if I were you. I heard vodafone are very bad network worse than plusnet network.

That's not my experience - I was with Vodafone for just over two years and it was good. I moved to Plusnet just on price and PN are good also.

How many times have you had to contact their support?

Sorry for late reply jelv but I never needed to contact support for help with any technical issues because I didn't have any. I appreciate that what you are saying is that if I had a technical problem then I may have been disappointed with Vodafone?

Edited by deleted (Sat 25-Jul-20 10:29:34)

Exactly. I wish all the ratings of ISPs for support asked two questions: have you had any issues that required you to contact support and only of the answer was yes ask for the rating. I suspect that would give a very different picture for a lot of ISPs.

> I suspect that would give a very different picture for a lot of ISPs.

As would some indication of the proportion of those responding who have never felt the need to ask for support. The number of those responding "never" can be as informative as the number of those feeling that support was poor.

Good point!

If you were doing it in detail you'd also ask how many times you had to contact support to resolve your last issue. I'd bet the average would be low for ISPs like Zen and AAISP and high for the usual suspects that employ script monkeys!