Leave without penalty

My father renewed his broadband last December which he had to do over the phone and always payed line rental upfront which he did no mention at all about this service was going to be stopped next year otherwise he wouldn't of agreed but now he has been receiving emails mentioning it has been discontinued (no details how much he is expected to pay per month or if he will still have discounts applied that was agreed when renewing)

I tried to look at his details online but the system plusnet have is a mess it either doesn't show up anything or it has dates all over the place one of them shows his new deal was activated on Christmas day.

Does this give him a reason to get out of his contract?

Thanks for any advise

In reply to a post by mortmaru:

Does this give him a reason to get out of his contract?

What exactly is changing/going to be discontinued?

If they are increasing the price by more than CPI plus 3.9% then you can get out your contract free of charge.

If they are fundamentally changing the package then I would assume they would let your father break the contract without penalty.
Usually an ISP notification will tell you if their changes allow you to leave penalty free.

In reply to a post by mortmaru:

Does this give him a reason to get out of his contract?

Line rental saver does not form part of the broadband contract, so its discontinuation does not affect the existing contract.

The standard monthly line rental of £19.99 will apply, the broadband price will not be affected; they're billed separately even though they have to advertise the deals as including line rental. Even though I'm getting a pretty good discount on the broadband, I'm now paying rather more than a new customer would so I plan to get onto them about it some time.

In reply to a post by kasg:

The standard monthly line rental of £19.99 will apply,

It was but PlusNet line rental is currently £21.22 for me which is ameliorated by what I pay for broadband £0.73

I am glad I left Plusnet In May 2021 after 14 years with them because of their billing issues, static ip address no longer work, referral scheme missing, they going downfall lately.

My isp are great, email support instant even at 11pm or weekend. Static ip address, fixed price for rest of contract then rolling 30 days but never get price rise (CPI) and support openreach both on BTw backhaul, TTB backhaul for FTTP, FTTC and G.fast.

In reply to a post by j0hn83:

In reply to a post by mortmaru:

Does this give him a reason to get out of his contract?

What exactly is changing/going to be discontinued?

If they are increasing the price by more than CPI plus 3.9% then you can get out your contract free of charge.

If they are fundamentally changing the package then I would assume they would let your father break the contract without penalty.
Usually an ISP notification will tell you if their changes allow you to leave penalty free.

If you paid line rental up front you would get it discounted this is what my father had been doing for years and did when renewed last year they have discontinued this service now media outlets announced it feb this year so two months later yet plusnet didn't tell my father this at the time otherwise he wouldn't of renewed.

Without the discount it can be £30-40 more per year for the line rental.

For other people avoid this company the prices for new customers may look good but once your term is up they remove discounts and wont give you deals near what these new customers get and if you get even a slight discount they force 24 months on you no other option yet new customers have 12-18 months options.

The router as well they provided is garbage nothing but issues with it keep cutting the wifi out or not allowing devices to connect yet plusnet wont even offer a replacement for free.

The most annoying thing is how there online system for customers is broken it has been for years and they know it so every time you want to check or change something a large % of people are forced to phone them.

In reply to a post by mortmaru:

If you paid line rental up front you would get it discounted this is what my father had been doing for years and did when renewed last year they have discontinued this service now media outlets announced it feb this year so two months later yet plusnet didn't tell my father this at the time otherwise he wouldn't of renewed.

I'd be surprised if they let him out his contract for that reason. They have no obligation to offer a discount.

For other people avoid this company the prices for new customers may look good but once your term is up they remove discounts and wont give you deals near what these new customers get and if you get even a slight discount they force 24 months on you no other option yet new customers have 12-18 months options.

Same as nearly every other broadband company then. Most give new customers better deals than existing customers.
Plusnet were always fair to me when renewing. Recent threads on here show other customers are still able to negotiate a good deal at renewal time.

The router as well they provided is garbage nothing but issues with it keep cutting the wifi out or not allowing devices to connect yet plusnet wont even offer a replacement for free.

They have only had 1 router for many years. A replacement wouldn't have helped. It's simply garbage.

They have now launched a new Hub. Existing customers would likely need to pay to receive 1 or negotiate 1 at renewal time.

You or your father knew of the issues with his hub when he renegotiated his contract.

The most annoying thing is how there online system for customers is broken it has been for years and they know it so every time you want to check or change something a large % of people are forced to phone them.

I'm not going to attempt to defend Plusnets CS or their support/ticketing system.
They aren't what they used to be in that respect.

Sounds like Plusnet were good enough to renew when line rental saver was around. Now that's gone they are the world's worst ISP.

Edited by j0hn83 (Sat 04-Dec-21 19:56:06)

In reply to a post by j0hn83:

Sounds like Plusnet were good enough to renew when line rental saver was around. Now that's gone thru are the world's worst ISP.

(I'm assuming "thru" was "though" or "they").

Perhaps a bit OTT to say "the world''s worst"? ?

Yea I meant "they".

I think Plusnet are still a decent ISP. I was referring to the OP.
1 minute they are good enough for him/his father to renew, then when line rental saver is removed he has half a dozen complaints.

Sounds like sour grapes to me.