Ah, sorry! I hadn't picked up on that .

His contracts for the two "separate" services end anyway on the anniversary of his last renewal of each. Prices revert to the standard figures that you can find online in the Legal section at the bottom of their website pages.

I haven't gone into it in depth but there used to be and maybe still are different Terms and prices depending on when he joined in the first place.

That continuation will be on a monthly contract basis, nothing to stop him migrating away at any time afterwards.

So you/he have a choice between continuing at the default price applicable while you decide whether or not to move; sorting out a migration rapidly to take effect soon after the move (Ofcom has a specified minimum 10 working days for a migration to take effect, and you mustn't order from the new supplier without ensuring it can't happen while still in contract) ; moving just the phone line to another ISP like I did when with them, (pulse8broadband was the one I went to) and keeping the broadband with Plusnet; or the probable best way is to ring and request to speak to the Retentions Team. That last option being what most people who are happy with the service itself tend to do.

Don't necessarily accept the first offer. You can argue and/or ring the next day and speak to a different person and get a better offer.

As has been posted earlier, someone has a very good deal. The expert used to be adslmax, who year after year got incredibly low deals.

PlusNet informed customers well in advance that line rental saver was coming to an end. I think it was early/mid 2020 when I was notified. The annual saving was in the region of £25 to £30 and I took advantage of it for quite a few years but accepted that they were withdrawing it. Their choice and done with sufficient notice.

There's no two ways about it, the billing system is a nightmare usually around renewal time and it can take a couple of months to settle down again after renewal.

For my 73pence a month I get email which I choose to use, a sufficient amount of web space for a small site (historical freebie), a 55/10 provision that normally gives me 43/9 on a very long flaky line and, very importantly for me having poor hearing, someone at the other end of the phone that I can understand.

Yes - sour grapes

In reply to a post by j0hn83:

Yea I meant "they".

I think Plusnet are still a decent ISP. I was referring to the OP.
1 minute they are good enough for him/his father to renew, then when line rental saver is removed he has half a dozen complaints.

Sounds like sour grapes to me.

Like another TalkTalk poster recently...must be grape harvest time

In reply to a post by longedge:

For my 73pence a month I get email which I choose to use, a sufficient amount of web space for a small site (historical freebie), a 55/10 provision that normally gives me 43/9 on a very long flaky line and, very importantly for me having poor hearing, someone at the other end of the phone that I can understand.

But you're not *really* paying 73p for broadband. Really the majority of the cost of the broadband is buried within the "line rental".

This is a legacy pricing model. ISPs have been moving to a single price for combined (line rental + broadband) for a while. These are where the best deals are to be found.

In any case, by the end of 2025 you'll have to pay like this, because you'll no longer be able to have a voice line where broadband is an optional addition. Instead, all lines are being converted to pure broadband - and then voice is a service which can be added on top (digitally).

In reply to a post by candlerb:

But you're not *really* paying 73p for broadband. Really the majority of the cost of the broadband is buried within the "line rental".

That is of course true, my total bill this month is £19.45 (£21.95 minus a couple of referrals). Still good value I think and although I always have a look around each time renewal comes up I never find anything to tempt me away.

p.s. - I very much regret that I almost certainly won't be here in 2025 and will never have the chance to experience FTTH

Edited by longedge (Sun 05-Dec-21 12:45:09)

In reply to a post by longedge:

In reply to a post by kasg:

The standard monthly line rental of £19.99 will apply,

It was but PlusNet line rental is currently £21.22 for me which is ameliorated by what I pay for broadband £0.73

Indeed it is, which I found out when I started looking at my contract renewal. Anyway, I've just beaten them down from £31.99 to £23 for Unlimited Fibre Extra, so I'm paying £1.78!

In reply to a post by longedge:

p.s. - I very much regret that I almost certainly won't be here in 2025 and will never have the chance to experience FTTH

I’m sorry to read this, I know it may not mean much coming from a complete stranger, but wishing you a good Christmas and a peaceful New Year