Voice Service FTTP with PlusNet

Just wondering for those who had FTTP with PlusNet before the recent GA launch of their FTTP packages, has anyone tried renewing or been asked to go on one of their GA packages and off the pre launch version?

If so have you been able to keep a voice service with PlusNet or been asked to move to a data only package meaning you had to move to a third party VoIP provider?

Be interesting to see what happens when the 2023 WLR stop sell comes in to play.

Plusnet do not provide any voice service with any FTTP offerings, they are data only. Their ridiculous suggestion if you want a landline is to pay for it separately with another supplier.

I suspect they are being positioned as the budget data-only brand within the BT group, and for broadband with voice they would be suggesting BT Retail.

At least they allow you to keep the existing voice service on copper, albeit at a high cost. It does mean that if you want to retain the existing phone number you can safely port it out to a SIP provider once the FTTC service has been replaced by FTTP, this was lacking during the recent soft launch and the cause of many grumbles.

In reply to a post by tdw42:

I suspect they are being positioned as the budget data-only brand within the BT group, and for broadband with voice they would be suggesting BT Retail.

At least they allow you to keep the existing voice service on copper, albeit at a high cost. It does mean that if you want to retain the existing phone number you can safely port it out to a SIP provider once the FTTC service has been replaced by FTTP, this was lacking during the recent soft launch and the cause of many grumbles.

Not really budget, sure the prices for new customers are, but not after the contract is out.
If people need a landline, but don't use it that much, then maybe Sipgate is suitable for them as you just pay for your calls.

In reply to a post by tdw42:

you can safely port it out to a SIP provider once the FTTC service has been replaced by FTTP, this was lacking during the recent soft launch and the cause of many grumbles.

Ok so for those in a area where it's only sub1meg ADSL or FTTP i.e like here where FTTP was deployed over 5 years ago and some here managed to go on the PlusNet FTTP trials at the time assuming the ask to these customers in a FTTP area already and already using a FTTP service by PlusNet albeit since it was open for trials then PlusNet would want you to either move to BT Consumer or go data only and port the number to a VoIP third-party?

Plusnet customers on the FTTP trial are a special case, they have been able to port their number to VOIP and cease their landline with some manual system intervention by Plusnet CS. I believe this can still be done. Existing customers who upgrade to FTTP will lose their landline and phone number so cannot port the number to VOIP although there is one case of someone managing to do it by some fluke.

Plusnet do not provide a phone service on FTTP.

In reply to a post by Realalemadrid:

Existing customers who upgrade to FTTP will lose their landline and phone number so cannot port the number to VOIP although there is one case of someone managing to do it by some fluke.

So if they want to keep their landline number what should they do?

I would say (although its untested) if you're not an existing Plusnet customer choose the following option when placing an order on the Plusnet website.

I want to keep my home phone line with my current landline provider

Once the FTTP goes live, port the copper telephone service from your existing provider to a VOIP provider.

Edit: not sure what happens if you already have some form of digital voice

Edited by deleted (Mon 08-Aug-22 16:33:11)

Plusnet customers who want to keep a phone service on FTTP are advised to migrate to BT residential so can keep their existing number on BT's digital voice service. Plusnet will waive any early termination charges for these customers.

Is that what Plusnet recommend?

Whether it is, or if is just a work around someone here has thought of, it's worth noting that AIUI the BT Voice system is not industry standard.

For starters, presumably people are on Plusnet because they don't want to be on BT for whatever reason, and secondly what about when they want to migrate away? They can't take it with them.

Edited by pluralist (Mon 08-Aug-22 20:33:51)