Last I heard was that online chat didn't work either! Glad to hear you have it sorted at last.

LOL!

Let's hope the actual line works.

In reply to a post by hk11:

All sorted via online chat in the end.

Is there a special way to access the online chat? I prefer to use chat but for the past few years there has been no mention of a way to access it. Is it hidden away somewhere? Thanks

As far I remember it is not hidden, but popped up in the middle of my trying to place an order.

Anoyingly it then said all agents were busy, so I left my email address and asked that someone contact me. Never got any response, so tried again later and eventually got someone to chat to.

Hi think26872
Plusnet only provide the chat service for sales enquiries.
Unfortunately chat is not available for support.

Plusnet also support social media for support...
As I do not use Twitface, I have to call Plusnet for support.

Thanks for update - perhaps it is only displayed on the ordering pages as it just says Telephone or the Community Forum when I try. I miss being able to use the chat option when renewing a contract. Glad you got sorted however.

You might be right, although they are telling me in the community forum that some things are only available on the Desktop version of the site. Are you using a tablet or phone?

In reply to a post by hk11:

You might be right, although they are telling me in the community forum that some things are only available on the Desktop version of the site. Are you using a tablet or phone?

Using Desktop browser. Sorry for hijacking the thread I just thought there was a chance access to chat was back. I found it so much easier to ask for a better price over chat than over the phone.

No problem. Seems to happen all the time. Sometimes I wonder what peoples motive is.