Finally got access to the account and looked through all the tickets raised on this issue. There were 2 days of roadworks for the problem which apparently affects 60 lines in the locality, but none of the neighbours! A cable and jointing job? Still no service though as the ticket now says:

"Openreach to repair customers connection What: (DUCT) required, Estimate raised (WF9R975V) for relevant team (DL CIVILS) to complete work. When: Estimated completion date (14/12/23)"

Yet more time without any service

Have you added yourself as an authorised user?

And also inform PN that your father is elderly/disabled/needs support or similar. We had it for my father-in-law and when a problem ccurred on a Friday, they had OR out on te Saturday morning

Plus.net sent my dad an EE-branded Mi-Fi unit to use during an outage. Nice idea, sadly EE only works if you are in the garden! They do seem to do their bit to try and fix issues - parents have numerous line issues being a long way for the local exchange.

Still not fixed!! Final finish date was supposed to be today after replacing 10m ducting. Nope!

An EE mini hub has arrived today, but no instructions/ cables anything on how to use it.

I also asked if line rental still had to be paid during the outage to be told yes, the compensation to be paid is over and above the monthly payment amount. The limited compo daily payment limit is rapidly approaching

I still keep going back to this affecting 60 lines but none of his neighbours, is this issue on a main cable between the exchange and the local green cabinet?

I can only go by what has been informed to my Dad. He has no overhead line to his property, the roads have been dug up and new ducting allegedly installed. The update scheduled for 7am this morning from Plusnet has still not been updated.

I'd suggest its a fault in the d-side (between cabinet and customer ) and there are no good spares in the cable, so they are intending to replace the faulty length between box's

Still no phone internet, it is getting beyond a joke. Plusnet continue to take the monthly subscription despite not being able to provide the service. the 60 days maximum compensation period is now finished. the last ticket is priming my Dad for a further 3 month wait for a return to service, citing the local council policy. Absolutely fuming at the moment.

The local council may well be the issue.

When out pole was demolished, the LA wanted 3 months advance notice for a 4 hour traffic amangement scheme - lights or stop go boards! BT OR - decided no and arrived at 5:00 AM on a Saturday and just did it.

My neighbour was having FTTP requiring replacement of te drop wire across teh road and OR decided traffic management was required, They submitted an application with 2 weeks notice, LA came back and refused it, without reason, forcing an extra month of delay.

Get onto the local councillors and get them to hammer highways.

You might try your local paper. The local reporters love stories like this, the bureaucrats don't.