3 months notice for permit for more complex traffic management such as 3 or 4 way lights etc is normal for new line provision but customer out of service lead times should be much shorter.

Local councillors have been quite vocal about this and it has now progressed from Town to District. Funnily enough, today Plusnet have decided they don't need a full closure in place!

Would be a good plan, but I don't think my Dad would like the publicity.

The local "digital champion" for NNDC (North Norfolk District Council?) is involved, but I think he is trying to mislead me somewhat.

What they are not saying is that the cable they will replace will be fibre optic as they no longer lay copper cable, which might be some of the issue as Openreach do not have full fibre installed in our area yet.

I thought that if fibre was not available and the copper line was faulty it had to be replaced? I think I am being thrown a side swerve here.

In reply to a post by Discus:

What they are not saying is that the cable they will replace will be fibre optic as they no longer lay copper cable, which might be some of the issue as Openreach do not have full fibre installed in our area yet.

This is bull at best

In reply to a post by Discus:

The local "digital champion" for NNDC (North Norfolk District Council?) is involved, but I think he is trying to mislead me somewhat.

What they are not saying is that the cable they will replace will be fibre optic as they no longer lay copper cable, which might be some of the issue as Openreach do not have full fibre installed in our area yet.

I thought that if fibre was not available and the copper line was faulty it had to be replaced? I think I am being thrown a side swerve here.

What a load of hogwash (politer than I would like to use) ... OR will reinstall copper where it has been damaged and in other circumstances. Just a mouthpiece for the council - and they are the ones causing the holdup.

I relented the other week and followed a link someone gave to the Observer "help me2 section. Had a call from one of their reporters today and spent a good 10 minutes giving hm a brief low down of the issue.

The internet is back on now. The phone line is calling out, but there is no dial tone. Plusnet don't seem to be able to remove the call divert to the mobile! The debacle continues, but it does seem to be in its death throes now.

Had an interview with an Observer reporter. Not sure if it made it to publishing there, but there is an article on the Guardian online