Post deleted by PCJM40

You saying your relative is moving from Plusnet to Zen did shock me a fair bit, if your relative is of an age then I would have thought BT would have been the sensible option as in more recent times Zen haven't been without their issues.

In reply to a post by MHC:

Why not just renew the Broadband with PN and migrate the landline number to a VoIP provider - simple and easy to do. Get a Gigaset N300 and two or three handsets and so easy to do.


PN have good support for the elderly and infirm. Process make ot easy for you to deal with te account. If there is a failure it will be escaleted and dealt with ASAP. We discovered a fault on an infirm person's line. Reported mid/late afternoon on Froiday. PN got OR techs on site for 8AM on teh sturday.

Because I don't want to have to have her deal with 2 bills and 2 providers. I agree PN have been excellent in dealing with her previous faults, but that's saying that Zen won't be able to do the same thing.

On a side note I have an N300 IP with a phone currently, and it was NOT the easiest thing to set up. I don't fancy having to go through that again.

In reply to a post by PCJM40:

You saying your relative is moving from Plusnet to Zen did shock me a fair bit, if your relative is of an age then I would have thought BT would have been the sensible option as in more recent times Zen haven't been without their issues.

I have avoided BT because I have dealt with them before, and I ended up doing everything via there forum... OK maybe they have improved since then, but Zen are a smaller company who have been running for 30 plus years, and I am sure they have had their fair share of issues, but nothing that BT/PN, (insert name of provider here) will also have had over the years....

The last N300 I set up - took 15 minutes with 3 VoIP through two provuiders plus a PSTN line - nothing complex about it.

In reply to a post by MHC:

The last N300 I set up - took 15 minutes with 3 VoIP through two provuiders plus a PSTN line - nothing complex about it.

I appreciate that, but there is more than one reason for not wanting to have to do that, including have to deal with 2 suppliers PN and the VoIP provider, and two bills etc....

In reply to a post by MHC:

The last N300 I set up - took 15 minutes with 3 VoIP through two providers plus a PSTN line - nothing complex about it.

As you say its a piece of cake.

In reply to a post by CJT:

I have avoided BT because I have dealt with them before, and I ended up doing everything via there forum... OK maybe they have improved since then, but Zen are a smaller company who have been running for 30 plus years, and I am sure they have had their fair share of issues, but nothing that BT/PN, (insert name of provider here) will also have had over the years....

The issues BT, PN or even Sky have had are no where near those of Zen. Zen's issues spanned months where those of the others I've mentioned have typically been short outages that they all have experienced over the years. If you think Zen is a good move I will keep my fingers crossed for you but I think its a bad move.

2 bills - maybe. But PN will be on Direct Debit and a fixed sum monthly and it is easy to have an alternate contact such as you on the account. Choose a suitable VoIP provider such as VoIPify and add a credit sum based on estimated usage, when that gets near zero, top up. My VoIPify account is topped up every four months or so and I am alerted when it gets close.

In reply to a post by MHC:

2 bills - maybe. But PN will be on Direct Debit and a fixed sum monthly and it is easy to have an alternate contact such as you on the account. Choose a suitable VoIP provider such as VoIPify and add a credit sum based on estimated usage, when that gets near zero, top up. My VoIPify account is topped up every four months or so and I am alerted when it gets close.

You have added two 'complications', first you say it needs 15mins to set up, well in our case that would be me as our relative struggles to use a cordless, let alone anything else, then it needs 'monitoring' to ensure the credit doesn't run down, once again would have to be me. Like the OP I would use one company which operates both parts, then if I'm away I can just contact one company and say 'sort it', as I certainly don't want a call when I'm thousands of miles away to say "freds phone aint working, what do we do".