Thanks

Edited by PCJM40 (Fri 03-May-24 17:35:55)

In reply to a post by chris52:

I did exactly what you are suggesting and moved from Plusnet to Zen last week. I thought that you might be interested in my experiences.

1. I have had a problem in that my seach engine thinks that I am now in Singapore. Zen are being slow in sorting this out. we are a week in + a bank holiday weekend. It is causing us problems. No such problem in the last 6 years with Plusnet. We are in the UK.

2. The Fritz!box 7530AX router.

I set up our DECT phones to work with the DECT hub built in but I have swopped back to the old base station which just plugs straight in to the router. We had 2 problems. Firstly the DECT range with the Frtiz!box base station is considerably less that with the Panasonic. It is fine in the house but doesn't really work in the garden. Secondly we often don't know which phone is in which charger. With the Panasonic base it doesn't matter as with an incoming call all bases are live & if we need to transfer a call you just pick up any handset and you are good to go. With the Fritz!box you need to transfer the call which means you need to know which handset you are transferring to. It didn't really work for us. Having said that we now have the "cleanest" and easiest to hear telephone calls ever.

The WiFi range of the Fritz!nox isn't as good as the Plusnet Hub 2 that we were using but better than the Hub One that preceeded it.. All 3 were in exactly the same location

Conclusion
As Vodafone have upgraded their router in the last couple of days I would give them real consideration.

FYI

@Chris52
As it happens I'd just been reading your Geo-location problem thread. As others have explained in the thread, it's not really Zen's fault and they seem to be trying to get it solved.
Plusnet have had identical problems with IP addresses at various times.
This issue is not unique.
Your Fritz!box issue seems to be a totally different problem - again it doesn't seem to be Zen related

I haven't really got an issue with the Fritz!box. It is simply different to the Plusnet router.

The Singapore problem is different. They might be trying to solve it but it is incredibly slow and it all seems to be waiting for them to get round to getting back to me. It might not be their fault but it occured when they set the account up and allocated the details. In my eyes they could do more to resolve the situation quickly by changing the set up details.

In reply to a post by PCJM40:

In reply to a post by ChrisAO:

I'd certainly take you remarks with a pinch of salt.

Chris, I will be taking your post with a pinch of salt as well and putting it straight in the garbage bin as you are clearly out of touch with whats been going on at Zen even though you being retired I would have hoped you could have done your research before make stupid uneducated comments.

There's always one person who's a day late and a dollar short who wants to join in the discussion.

What an arrogant and rude response. Out of touch with the "latest" on Zen maybe, but retired doesn't mean I have time to trawl the Internet for all the problems with an assortment of ISPs.
Your initial response dissing Zen was the issue, instead of saying they've had ... the following problems, with some links to the details, instead, no information at all. Certainly not "educating" anyone or helpful. Not helpful to anyone! The Zen forum here doesn't seem exactly full of major issues, and Zen would be on my shortlist as a possible future provider, so unless you've got some detailed specifics with links, end of conversation!

That is the risk you take moving from one to the other, sometimes things can go smoothly, other times it can all go to pot. One of the reason I stayed with plusnet for 9 years. Moving from one FTTC provider to another would not be much benefit. It will no doubt be the same moving from one provider to another on Openreach FTTP network, unless it is for price or maybe different extras.

I don't need extras, just an internet connection, that is all I need.

I agree, just because someone is retired don;lt mean they have the time to rummage around the internet looking for stuff.


My brother is retired and is busier now than ever with different things.

In reply to a post by ChrisAO:

What an arrogant and rude response.

Typical, you piled in late with your righteousness opinionated argumentative comments like below and tried to cause an issue between CJT and me. You also tried to tell me what I should and should not include in my comments.

In reply to a post by ChrisAO:

No! You rather made it sound like you had a beef with Zen

In reply to a post by ChrisAO:

I'm not sure why @CJT found the need to apologise either.

CJT did not appear offended or upset by my comments and I am sorry to CJT if my comments caused them any issues. I am NOT sorry to you for how I responded to your comments because you clearly started the negativity toward me and my comments.

Please keep things civil. Insulting remarks aren't helpful even if people do not agree. It's better to agree to disagree than be rude.

Thanks,

John

Firstly I just want to thank everyone for their input on my post.

I may not have agreed with every reply but I can still appreciate everyone's input.

Regardless of who I help Mum decide to go with, I still feel it was important to post here about PN's decision NOT to support Digital Voice.

Thanks again for all the input I think we can consider this post closed.