Tier 3 - How quick are they?

Hi,

I have a ticket raised with Tier 3 (finally!) - How quick are they in your experience to call you back/fix a problem?

Cheers

I'll reply as no-one else will.

BTW Really you should search before posting, hence the lack of a reply!

The answer is slow, very very slow.

In my experience:
4 phone calls
1 trading standards complaint
1 appearance on the BBC news
And eventually someone called back after 14 days!

My friend waited 21 days with numerous calls and only got a result when someone gave him a leaked direct number for tier 3.

When you do speak to tier 3 they are knowledgeable and can fix your issue straight away, just don't count on tier 1 understanding your issue is technical and escalating it quickly.

can you get me that tier 3 number please?

Sorry I am not passing it on, I was asked not to.

If everyone rings tier 3 then they will not be able to deal with the issues that they need to.

I was on hold for an hour waiting to get through!