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I braved calling Sky again to set a cap on my maximum sync rate, so that my line would be stable 24/7, currently I get around 15323 in the day, but that grinds to a standstill in the evening and when I re-sync I get 14448.
Anyway I called the direct tier 3 number that a friend gave me, it did work but I was asked where I got the number! Anyway the bloke on the phone has set my sync rate to a maximum on 14000 for me at my request.
I did tell him I believed that if I had contacted tier 1 they would have likely dropped me to ADSL1 again, through bad communication. He claims that they are having their flow chart updated to better deal with more technical issues so that tier 3 don't get bogged down with direct callers wasting time - I can imagine that does happen, that is of course why support is tiered but that only works if more technical issues are promptly identified and passed up!
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