Outage

Every 6 weeks or so, I get a stale connection. Wrongly the router shows all connected, the only red light is for voice, but the whole internet is down.

This morning's graph is showing it went down just before 5am and needed me to reboot the router to gain a connection. I took a copy of the router log today, also from the previous outage in March, I am already on my third router since starting with them on FTTP in January

2023-03-13 17:54:18 syslog: WAN IPV6 UP
2023-03-13 18:24:16 syslog: Lease renewed 3600 ip
2023-03-13 18:24:18 syslog: WAN IPV6 UP
2023-03-13 18:52:10 syslog: Lease renewed 3600 ip
2023-03-13 18:54:18 syslog: WAN IPV6 UP
2023-03-13 19:20:04 syslog: Lease renewed 3600 ip
2023-03-13 19:20:35 syslog: [2169020.065000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2023-03-13 19:20:35 syslog: eth3.1 - WAN link DOWN.
2023-03-13 19:20:35 syslog: DHCP lease expired from server. Connection DOWN.
2023-03-13 19:20:37 syslog: [2169022.078000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
2023-03-13 19:20:38 syslog: Voice IP Connection Down
2023-03-13 19:20:42 syslog: Voice Disconnected


2023-04-21 04:34:05 syslog: Lease renewed 3600 ip
2023-04-21 04:38:00 syslog: [3312435.427000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2023-04-21 04:38:01 syslog: eth3.1 - WAN link DOWN.
2023-04-21 04:38:01 syslog: DHCP lease expired from server. Connection DOWN.
2023-04-21 04:38:03 syslog: [3312438.468000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
2023-04-21 04:38:04 syslog: Voice IP Connection Down
2023-04-21 04:38:07 syslog: Voice Disconnected
2023-04-21 05:09:17 syslog: No lease renewal received
2023-04-21 05:09:22 syslog: No lease renewal received
2023-04-21 05:09:27 syslog: No lease renewal received
2023-04-21 05:09:32 syslog: No lease renewal received
2023-04-21 05:09:37 syslog: No lease renewal received
2023-04-21 05:09:42 syslog: No lease renewal received
2023-04-21 05:09:47 syslog: No lease renewal received
2023-04-21 05:09:52 syslog: No lease renewal received
2023-04-21 05:09:57 syslog: No lease renewal received
2023-04-21 05:10:02 syslog: No lease renewal received
2023-04-21 05:10:07 syslog: No lease renewal received
2023-04-21 05:10:12 syslog: No lease renewal received
2023-04-21 05:10:17 syslog: No lease renewal received
2023-04-21 05:10:22 syslog: No lease renewal received
2023-04-21 05:10:27 syslog: No lease renewal received
2023-04-21 05:10:32 syslog: No lease renewal received
2023-04-21 05:10:37 syslog: No lease renewal received
2023-04-21 05:10:42 syslog: No lease renewal received
2023-04-21 05:10:47 syslog: No lease renewal received
2023-04-21 05:10:52 syslog: No lease renewal received
2023-04-21 05:10:57 syslog: No lease renewal received
2023-04-21 05:11:02 syslog: No lease renewal received
2023-04-21 05:11:07 syslog: No lease renewal received
2023-04-21 05:11:12 syslog: No lease renewal received
2023-04-21 05:11:17 syslog: No lease renewal received
2023-04-21 05:11:22 syslog: No lease renewal received
2023-04-21 05:11:27 syslog: No lease renewal received
2023-04-21 05:11:32 syslog: No lease renewal received
2023-04-21 05:11:37 syslog: No lease renewal received
2023-04-21 05:11:42 syslog: No lease renewal received
2023-04-21 05:11:47 syslog: No lease renewal received
2023-04-21 05:11:52 syslog: No lease renewal received
2023-04-21 05:11:57 syslog: No lease renewal received
2023-04-21 05:12:02 syslog: No lease renewal received
2023-04-21 05:12:07 syslog: No lease renewal received
2023-04-21 05:12:12 syslog: No lease renewal received
2023-04-21 05:12:17 syslog: No lease renewal received
2023-04-21 05:12:22 syslog: No lease renewal received
2023-04-21 05:12:27 syslog: No lease renewal received
2023-04-21 05:12:32 syslog: No lease renewal received
2023-04-21 05:12:37 syslog: No lease renewal received
2023-04-21 05:12:42 syslog: No lease renewal received
2023-04-21 05:12:47 syslog: No lease renewal received
2023-04-21 05:12:52 syslog: No lease renewal received
2023-04-21 05:12:57 syslog: No lease renewal received
2023-04-21 05:13:02 syslog: No lease renewal received
2023-04-21 05:13:07 syslog: No lease renewal received
2023-04-21 05:13:12 syslog: No lease renewal received
2023-04-21 05:13:17 syslog: No lease renewal received
2023-04-21 05:13:22 syslog: No lease renewal received
2023-04-21 05:13:27 syslog: No lease renewal received
2023-04-21 05:13:32 syslog: No lease renewal received
2023-04-21 05:13:37 syslog: No lease renewal received
2023-04-21 05:13:42 syslog: No lease renewal received
2023-04-21 05:13:47 syslog: No lease renewal received
2023-04-21 05:13:52 syslog: No lease renewal received
2023-04-21 05:13:57 syslog: No lease renewal received
2023-04-21 05:14:02 syslog: No lease renewal received
2023-04-21 05:14:07 syslog: No lease renewal received
2023-04-21 05:14:12 syslog: No lease renewal received
2023-04-21 05:14:17 syslog: No lease renewal received
2023-04-21 05:14:22 syslog: No lease renewal received
2023-04-21 05:14:27 syslog: No lease renewal received
2023-04-21 05:14:32 syslog: No lease renewal received
2023-04-21 05:14:37 syslog: No lease renewal received
2023-04-21 05:14:42 syslog: No lease renewal received
2023-04-21 05:14:47 syslog: No lease renewal received
2023-04-21 05:14:52 syslog: No lease renewal received
2023-04-21 05:14:57 syslog: No lease renewal received
2023-04-21 05:15:02 syslog: No lease renewal received
2023-04-21 05:15:07 syslog: No lease renewal received
2023-04-21 05:15:12 syslog: No lease renewal received
2023-04-21 05:15:17 syslog: No lease renewal received
2023-04-21 05:15:22 syslog: No lease renewal received
2023-04-21 05:15:27 syslog: No lease renewal received
2023-04-21 05:15:32 syslog: No lease renewal received
2023-04-21 05:15:37 syslog: No lease renewal received
2023-04-21 05:15:42 syslog: No lease renewal received
2023-04-21 05:15:47 syslog: No lease renewal received
2023-04-21 05:15:52 syslog: No lease renewal received
2023-04-21 05:15:57 syslog: No lease renewal received
2023-04-21 05:16:02 syslog: No lease renewal received
2023-04-21 05:16:07 syslog: No lease renewal received
2023-04-21 05:16:12 syslog: No lease renewal received
2023-04-21 05:16:17 syslog: No lease renewal received
2023-04-21 05:16:22 syslog: No lease renewal received
2023-04-21 05:16:27 syslog: No lease renewal received
2023-04-21 05:16:32 syslog: No lease renewal received
2023-04-21 05:16:37 syslog: No lease renewal received
2023-04-21 05:16:42 syslog: No lease renewal received
2023-04-21 05:16:47 syslog: No lease renewal received
2023-04-21 05:16:52 syslog: No lease renewal received
2023-04-21 05:16:57 syslog: No lease renewal received
2023-04-21 05:17:02 syslog: No lease renewal received
2023-04-21 05:17:07 syslog: No lease renewal received
2023-04-21 05:17:12 syslog: No lease renewal received
2023-04-21 05:17:17 syslog: No lease renewal received
2023-04-21 05:17:22 syslog: No lease renewal received
2023-04-21 05:17:27 syslog: No lease renewal received
2023-04-21 05:17:33 syslog: No lease renewal received
2023-04-21 05:17:38 syslog: No lease renewal received
2023-04-21 05:17:43 syslog: No lease renewal received
2023-04-21 05:17:48 syslog: No lease renewal received
2023-04-21 05:17:53 syslog: No lease renewal received
2023-04-21 05:17:58 syslog: No lease renewal received
2023-04-21 05:18:03 syslog: No lease renewal received
2023-04-21 05:18:08 syslog: No lease renewal received
2023-04-21 05:18:13 syslog: No lease renewal received
2023-04-21 05:18:18 syslog: No lease renewal received
2023-04-21 05:18:23 syslog: No lease renewal received
2023-04-21 05:18:28 syslog: No lease renewal received
2023-04-21 05:18:33 syslog: No lease renewal received
2023-04-21 05:18:38 syslog: No lease renewal received
2023-04-21 05:18:43 syslog: No lease renewal received
2023-04-21 05:18:48 syslog: No lease renewal received
2023-04-21 05:18:53 syslog: No lease renewal received
2023-04-21 05:18:58 syslog: No lease renewal received
2023-04-21 05:19:03 syslog: No lease renewal received
2023-04-21 05:19:08 syslog: No lease renewal received
2023-04-21 05:19:13 syslog: No lease renewal received
2023-04-21 05:19:18 syslog: No lease renewal received
2023-04-21 05:19:23 syslog: No lease renewal received
2023-04-21 05:19:28 syslog: No lease renewal received
2023-04-21 05:19:33 syslog: No lease renewal received
2023-04-21 05:19:38 syslog: No lease renewal received
2023-04-21 05:19:43 syslog: No lease renewal received
2023-04-21 05:19:48 syslog: No lease renewal received
2023-04-21 05:19:53 syslog: No lease renewal received
2023-04-21 05:19:58 syslog: No lease renewal received
2023-04-21 05:20:03 syslog: No lease renewal received
2023-04-21 05:20:08 syslog: No lease renewal received
2023-04-21 05:20:13 syslog: No lease renewal received
2023-04-21 05:20:18 syslog: No lease renewal received
2023-04-21 05:20:23 syslog: No lease renewal received
2023-04-21 05:20:28 syslog: No lease renewal received
2023-04-21 05:20:33 syslog: No lease renewal received
2023-04-21 05:20:38 syslog: No lease renewal received
2023-04-21 05:20:43 syslog: No lease renewal received
2023-04-21 05:20:48 syslog: No lease renewal received
2023-04-21 05:20:53 syslog: No lease renewal received
2023-04-21 05:20:58 syslog: No lease renewal received
2023-04-21 05:21:03 syslog: No lease renewal received
2023-04-21 05:21:08 syslog: No lease renewal received
2023-04-21 05:21:13 syslog: No lease renewal received
2023-04-21 05:21:18 syslog: No lease renewal received
2023-04-21 05:21:23 syslog: No lease renewal received
2023-04-21 05:21:28 syslog: No lease renewal received
2023-04-21 05:21:33 syslog: No lease renewal received
2023-04-21 05:21:38 syslog: No lease renewal received
2023-04-21 05:21:43 syslog: No lease renewal received
2023-04-21 05:21:48 syslog: No lease renewal received
2023-04-21 05:21:53 syslog: No lease renewal received
2023-04-21 05:21:58 syslog: No lease renewal received
2023-04-21 05:22:03 syslog: No lease renewal received
2023-04-21 05:22:08 syslog: No lease renewal received
2023-04-21 05:22:13 syslog: No lease renewal received
2023-04-21 05:22:18 syslog: No lease renewal received
2023-04-21 05:22:23 syslog: No lease renewal received
2023-04-21 05:22:28 syslog: No lease renewal received
2023-04-21 05:22:33 syslog: No lease renewal received
2023-04-21 05:22:38 syslog: No lease renewal received
2023-04-21 05:22:43 syslog: No lease renewal received
2023-04-21 05:22:48 syslog: No lease renewal received
2023-04-21 05:22:53 syslog: No lease renewal received
2023-04-21 05:22:58 syslog: No lease renewal received
2023-04-21 05:23:03 syslog: No lease renewal received
2023-04-21 05:23:08 syslog: No lease renewal received
2023-04-21 05:23:13 syslog: No lease renewal received
2023-04-21 05:23:18 syslog: No lease renewal received
2023-04-21 05:23:23 syslog: No lease renewal received
2023-04-21 05:23:28 syslog: No lease renewal received
2023-04-21 05:23:33 syslog: No lease renewal received
2023-04-21 05:23:38 syslog: No lease renewal received
2023-04-21 05:23:43 syslog: No lease renewal received
2023-04-21 05:23:48 syslog: No lease renewal received
2023-04-21 05:23:53 syslog: No lease renewal received
2023-04-21 05:23:58 syslog: No lease renewal received
2023-04-21 05:24:03 syslog: No lease renewal received
2023-04-21 05:24:08 syslog: No lease renewal received
2023-04-21 05:24:13 syslog: No lease renewal received
2023-04-21 05:24:18 syslog: No lease renewal received
2023-04-21 05:24:23 syslog: No lease renewal received
2023-04-21 05:24:28 syslog: No lease renewal received
2023-04-21 05:24:33 syslog: No lease renewal received
2023-04-21 05:24:38 syslog: No lease renewal received
2023-04-21 05:24:43 syslog: No lease renewal received
2023-04-21 05:24:48 syslog: No lease renewal received
2023-04-21 05:24:53 syslog: No lease renewal received
2023-04-21 05:24:58 syslog: No lease renewal received
2023-04-21 05:25:03 syslog: No lease renewal received
2023-04-21 05:25:08 syslog: No lease renewal received
2023-04-21 05:25:13 syslog: No lease renewal received
2023-04-21 05:25:18 syslog: No lease renewal received
2023-04-21 05:25:23 syslog: No lease renewal received
2023-04-21 05:25:28 syslog: No lease renewal received
2023-04-21 05:25:33 syslog: No lease renewal received
2023-04-21 05:25:38 syslog: No lease renewal received
2023-04-21 05:25:43 syslog: No lease renewal received
2023-04-21 05:25:48 syslog: No lease renewal received
2023-04-21 05:25:53 syslog: No lease renewal received
2023-04-21 05:25:58 syslog: No lease renewal received
2023-04-21 05:26:03 syslog: No lease renewal received
2023-04-21 05:26:08 syslog: No lease renewal received
2023-04-21 05:26:13 syslog: No lease renewal received
2023-04-21 05:26:18 syslog: No lease renewal received
2023-04-21 05:26:23 syslog: No lease renewal received
2023-04-21 05:26:28 syslog: No lease renewal received
2023-04-21 05:26:33 syslog: No lease renewal received
2023-04-21 05:26:38 syslog: No lease renewal received
2023-04-21 05:26:43 syslog: No lease renewal received
2023-04-21 05:26:49 syslog: No lease renewal received
2023-04-21 05:26:54 syslog: No lease renewal received
2023-04-21 05:26:59 syslog: No lease renewal received
2023-04-21 05:27:04 syslog: No lease renewal received
2023-04-21 05:27:09 syslog: No lease renewal received
2023-04-21 05:27:14 syslog: No lease renewal received
2023-04-21 05:27:19 syslog: No lease renewal received
2023-04-21 05:27:24 syslog: No lease renewal received
2023-04-21 05:27:29 syslog: No lease renewal received
2023-04-21 05:27:34 syslog: No lease renewal received
2023-04-21 05:27:39 syslog: No lease renewal received
2023-04-21 05:27:44 syslog: No lease renewal received
2023-04-21 05:27:49 syslog: No lease renewal received
2023-04-21 05:27:54 syslog: No lease renewal received
2023-04-21 05:27:59 syslog: No lease renewal received
2023-04-21 05:28:04 syslog: No lease renewal received
2023-04-21 05:28:09 syslog: No lease renewal received
2023-04-21 05:28:14 syslog: No lease renewal received
2023-04-21 05:28:19 syslog: No lease renewal received
2023-04-21 05:28:24 syslog: No lease renewal received
2023-04-21 05:28:29 syslog: No lease renewal received
2023-04-21 05:28:34 syslog: No lease renewal received
2023-04-21 05:28:39 syslog: No lease renewal received
2023-04-21 05:28:44 syslog: No lease renewal received
2023-04-21 05:28:49 syslog: No lease renewal received
2023-04-21 05:28:54 syslog: No lease renewal received
2023-04-21 05:28:59 syslog: No lease renewal received
2023-04-21 05:29:04 syslog: No lease renewal received
2023-04-21 05:29:09 syslog: No lease renewal received
2023-04-21 05:29:14 syslog: No lease renewal received
2023-04-21 05:29:19 syslog: No lease renewal received
2023-04-21 05:29:24 syslog: No lease renewal received
2023-04-21 05:29:29 syslog: No lease renewal received
2023-04-21 05:29:34 syslog: No lease renewal received
2023-04-21 05:29:39 syslog: No lease renewal received
2023-04-21 05:29:44 syslog: No lease renewal received
2023-04-21 05:29:49 syslog: No lease renewal received
2023-04-21 05:29:54 syslog: No lease renewal received
2023-04-21 05:29:59 syslog: No lease renewal received
2023-04-21 05:30:04 syslog: No lease renewal received
2023-04-21 05:30:09 syslog: No lease renewal received
2023-04-21 05:30:14 syslog: No lease renewal received
2023-04-21 05:30:19 syslog: No lease renewal received
2023-04-21 05:30:24 syslog: No lease renewal received
2023-04-21 05:30:29 syslog: No lease renewal received
2023-04-21 05:30:34 syslog: No lease renewal received
2023-04-21 05:30:39 syslog: No lease renewal received
2023-04-21 05:30:44 syslog: No lease renewal received
2023-04-21 05:30:49 syslog: No lease renewal received
2023-04-21 05:30:54 syslog: No lease renewal received
2023-04-21 05:30:59 syslog: No lease renewal received
2023-04-21 05:31:04 syslog: No lease renewal received
2023-04-21 05:31:09 syslog: No lease renewal received
2023-04-21 05:31:14 syslog: No lease renewal received
2023-04-21 05:31:19 syslog: No lease renewal received
2023-04-21 05:31:24 syslog: No lease renewal received
2023-04-21 05:31:29 syslog: No lease renewal received
2023-04-21 05:31:34 syslog: No lease renewal received
2023-04-21 05:31:39 syslog: No lease renewal received
2023-04-21 05:31:44 syslog: No lease renewal received
2023-04-21 05:31:49 syslog: No lease renewal received
2023-04-21 05:31:54 syslog: No lease renewal received
2023-04-21 05:31:59 syslog: No lease renewal received
2023-04-21 05:32:04 syslog: No lease renewal received
2023-04-21 05:32:09 syslog: No lease renewal received
2023-04-21 05:32:14 syslog: No lease renewal received
2023-04-21 05:32:19 syslog: No lease renewal received
2023-04-21 05:32:24 syslog: No lease renewal received
2023-04-21 05:32:29 syslog: No lease renewal received
2023-04-21 05:32:34 syslog: No lease renewal received
2023-04-21 05:32:39 syslog: No lease renewal received
2023-04-21 05:32:44 syslog: No lease renewal received
2023-04-21 05:32:49 syslog: No lease renewal received
2023-04-21 05:32:54 syslog: No lease renewal received
2023-04-21 05:32:59 syslog: No lease renewal received
2023-04-21 05:33:04 syslog: No lease renewal received
2023-04-21 05:33:09 syslog: No lease renewal received
2023-04-21 05:33:14 syslog: No lease renewal received
2023-04-21 05:33:19 syslog: No lease renewal received
2023-04-21 05:33:24 syslog: No lease renewal received
2023-04-21 05:33:29 syslog: No lease renewal received
2023-04-21 05:33:34 syslog: No lease renewal received
2023-04-21 05:33:39 syslog: No lease renewal received
2023-04-21 05:33:44 syslog: No lease renewal received
2023-04-21 05:33:49 syslog: No lease renewal received
2023-04-21 05:33:54 syslog: No lease renewal received
2023-04-21 05:33:59 syslog: No lease renewal received
2023-04-21 05:34:04 syslog: No lease renewal received
2023-04-21 05:34:09 syslog: No lease renewal received
2023-04-21 05:34:09 syslog: DHCP lease expired. -> DISCOVERY 3600
2023-04-21 06:04:03 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:06:41 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:08:44 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:11:14 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:12:55 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:14:35 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:16:35 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:18:35 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:20:37 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:22:52 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:25:12 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:27:24 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:29:53 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:32:26 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:34:28 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:36:26 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:38:16 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:40:15 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:42:07 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:44:41 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:47:12 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:49:23 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:51:03 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:52:48 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:55:06 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:57:04 syslog: Send out NTP request to ntp1.isp.sky.com
2023-04-21 06:59:16 syslog: Send out NTP request to ntp1.isp.sky.com

Just realised the link to my BQM wasn't in the post:

https://www.thinkbroadband.com/broadband/monitoring/...

So you're using the Sky router?

Yes, the SR203 I believe it is. Does what I need it to do, except go stale on me

Are you rebooting to get it back online, or can you restore the connection by clicking buttons in the admin pages?

Edit: It sort of doesn't matter, this is really for Sky to resolve. You could try buying a different router but if the same problems come up then Sky are less likely to help you than they would be if you were using their hardware.

Edited by jpm (Fri 21-Apr-23 21:29:28)

I've tried in the past using the connect button in the Admin area when fault finding with Sky, to no avail. The outages used to be more frequent until getting this router, but it still happens occasionally. As I say, the stupid thing is all lights are green, only voice shows red and the log only show voice down, although not sure what happened with this latest one? Only way to bring it back online is to reboot, maybe I should set a timer to disconnect/ re- connect overnight every 2 weeks.

Couple things to try:
- Reboot the ONT and not the router, see if things come back up
- Unplug the WAN cable between the ONT and the router and plug it back in, see if the connection comes back up

It may be a fault within the ONT and this will at least narrow it down

Thanks, i'll give that a go next time it happens, may be a few weeks though.

If it's every six weeks then the quickest fix might just be a plug in timer that powers the router down for a minute at say 4am every Sunday.