|
|
Hi,
What speed are people getting when tryingn to download the testfiles from Think Broadband?
I am on a 500MB line speed and getting over an hour.
https://ibb.co/qrwqptf
Edited by Ahmedg (Sun 10-Mar-24 10:49:22)
|
|
|
|
I think you mean you have a 500Mbps connection which equates to being able to download 62.5MB of data per second.
|
|
|
What speed are people getting when tryingn to download the testfiles from Think Broadband? Which file and which port? Assuming you are using this page using my Virgin Media 250 Mbps (Megabit/second) cable connection, the 1 gigabyte file on Port 80 downloads in less than a minute. My web browser (firefox) shows 26 MB/s (MegaBytes).
https://i.postimg.cc/brrrKs4N/screenshot.png
As your download is showing in KB/s (KiloBytes per second) it is a lot slower than mine. If you are using a phone or tablet, or WiFi then you need to use a laptop with Ethernet connection to do this test.
My desktop PC is connected directly to the Virgin Media hub/router by an Ethernet cable.
24 years of broadband connectivity since 1999 trial - Live BQM
Edited by jchamier (Mon 11-Mar-24 13:03:51)
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
On Aquiss 300/50 FTTP, Macbook M3 Pro wired ethernet connection. 28 seconds to download the whole 1GB file.
| Text | 1
23
45
67
89
1011
1213
| % time wget http://ipv4.download.thinkbroadband.com/1GB.zip
--2024-03-11 16:25:59-- http://ipv4.download.thinkbroadband.com/1GB.zipResolving ipv4.download.thinkbroadband.com (ipv4.download.thinkbroadband.com)... 80.249.99.148
Connecting to ipv4.download.thinkbroadband.com (ipv4.download.thinkbroadband.com)|80.249.99.148|:80... connected.HTTP request sent, awaiting response... 200 OK
Length: 1073741824 (1.0G) [application/zip]Saving to: ‘1GB.zip’
1GB.zip 100%[==========================================================>] 1.00G 36.7MB/s in 28s
2024-03-11 16:26:26 (36.7 MB/s) - ‘1GB.zip’ saved [1073741824/1073741824]
wget http://ipv4.download.thinkbroadband.com/1GB.zip 0.37s user 3.54s system 13% cpu 27.943 total |
Which ISP are you on?
And since none of the TBB files have the name "test file.zip" as in your screenshot, exactly what did you do to start the download?
Edited by candlerb (Mon 11-Mar-24 16:31:05)
|
|
|
Which ISP are you on?
And since none of the TBB files have the name "test file.zip" as in your screenshot, exactly what did you do to start the download?
I think the OP is on Sky, given this forum. They previously posted in the Fibre forum about various problems with their FTTP connection.
I forgot command line wget times automatically, on my Windows 11 PC and 250 Mbit Virgin cable:
| Text | 1
23
45
67
89
| Resolving ipv4.download.thinkbroadband.com... 80.249.99.148
Connecting to ipv4.download.thinkbroadband.com|80.249.99.148|:80... connected.HTTP request sent, awaiting response... 200 OK
Length: 1073741824 (1.0G) [application/zip]Saving to: `1GB.zip'
100%[============================================================================>] 1,073,741,824 32.9M/s in 31s
2024-03-11 16:33:17 (32.9 MB/s) - `1GB.zip' saved [1073741824/1073741824] |
and PowerShell has an equivalent to the *nix time command, just found this.
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
2425
2627
| PS C:\temp> Measure-Command {\apps\utils\wget.exe http://ipv4.download.thinkbroadband.com/1GB.zip}
SYSTEM_WGETRC = c:/progra~1/wget/etc/wgetrcsyswgetrc = c:/progra~1/wget/etc/wgetrc
--2024-03-11 16:38:08-- http://ipv4.download.thinkbroadband.com/1GB.zipResolving ipv4.download.thinkbroadband.com... 80.249.99.148
Connecting to ipv4.download.thinkbroadband.com|80.249.99.148|:80... connected.HTTP request sent, awaiting response... 200 OK
Length: 1073741824 (1.0G) [application/zip]Saving to: `1GB.zip'
100%[============================================================================>] 1,073,741,824 32.9M/s in 31s
2024-03-11 16:38:39 (32.9 MB/s) - `1GB.zip' saved [1073741824/1073741824]
Days : 0
Hours : 0Minutes : 0
Seconds : 31Milliseconds : 253
Ticks : 312539449TotalDays : 0.00036173547337963
TotalHours : 0.00868165136111111TotalMinutes : 0.520899081666667
TotalSeconds : 31.2539449TotalMilliseconds : 31253.9449 |
24 years of broadband connectivity since 1999 trial - Live BQM
|
|
|
|
|
|
|
Hi,
I am on SKY, using Chrome the links did not open the files and had to right-click on the 1GB icon and save as the link.
I tried in Edge, and the links worked, clicked the file icon and it was the same story 41 minutes to download.
I tried port 80, as well as the other and the same story 41
This is what I am experiencing 
One minute top speeds next minute its a relative crawl
https://ibb.co/hRJJtx5
Edited by Ahmedg (Wed 13-Mar-24 17:02:51)
|
|
|
This is what I am experiencing
One minute top speeds next minute its a relative crawl
That shows you are testing on WiFi, and this can happen with WiFi due to the way radio works.
When testing you need an Ethernet connection from a desktop or laptop to the router from your ISP.
24 years of broadband connectivity since 1999 trial - Live BQM
|
|
|
|
I don't think it's that simple. 41 minutes to download 1.0GiB is only 3.5Mbps on average, which is less than 1% of the speed they should be getting, and furthermore the OP is claiming it's *repeatably* 41 minutes each time. But then they're also claiming that the speed is going up and down to speedtest sites.
I suspect the problem is most likely a Windows PC infected by malware, or with some low-quality third-party add-ons installed, or a failing hard drive or SSD. Only once you eliminate those possibilities can you then look at the broadband.
I agree that to get rid of any doubt they should do all tests as wired, but I would also use a Mac or a Linux device as the terminal. A Windows PC can easily be turned into a Linux box temporarily by booting from an Ubuntu live USB stick, without affecting what's on disk.
Testing to an Android or iPhone would also give a useful comparison - of course that would be over wireless, but in this case it doesn't sound to me like wifi is the problem.
|
|
|
More details - seems Openreach & ISP have been trying to fix, some ideas from Seb in this thread.
https://forums.thinkbroadband.com/bqm/f/4753082-bqm....
24 years of broadband connectivity since 1999 trial - Live BQM
|
|
|
|
Its not wifi, the speed tests and downloads I only test on wired.
|
|
|
|
I've previously seen your terrible BQM graph and if its using your Sky IPv4 address (not your IPv6) and you disconnect all your devices from the router for say an hour and and then review your BQM and its still extremely bad then its clearly an issue that needs to be fixed by Sky or Openreach. Your issue has been ongoing for far to long now.
|
|
|
|
I've tried that and will do it again tonight as well as turn the WIFI off for double measures.
OR have done tests and all have been fine except one when they found a fault "TC threshold exceeded", the most recently did an SSFA test and all passed.
Very well could be my setup,
SKY speed tester which is from their network to the router is also well below guarantee but much better than OOKLA, with just me connected and wifi on her phone it was 260, and there were heavy downloads.
|
|
|
|
I would first focus on getting a good BQM (using IPv4) up to the router, then hopefully good FTTP speed will follow. Keep doing speed tests is only going to disappoint you as you still appear to have an underlying issue that needs resolving.
|
|
|
I would first focus on getting a good BQM (using IPv4) up to the router, then hopefully good FTTP speed will follow. Keep doing speed tests is only going to disappoint you as you still appear to have an underlying issue that needs resolving.
I have just recommended the same in the BQM forum.
https://forums.thinkbroadband.com/bqm/t/4754105-bqm....
24 years of broadband connectivity since 1999 trial - Live BQM
|
|
|
Very well could be my setup Not normally with BQM, which is normally pinging your router (the sky provided box), nothing you have connected to that box.
SKY speed tester which is from their network to the router is also well below guarantee but much better than OOKLA, with just me connected and wifi on her phone it was 260, and there were heavy downloads.
Your speed tests have problems, but get the BQM right first, before worrying about speed tests.
24 years of broadband connectivity since 1999 trial - Live BQM
|
|
|
|
How did your BQM look after disconnecting all LAN and WLAN devices? are you 100% using IPv4 on your BQM?
|
|
|
It was exactly the same.
I removed all LAN cables, the phone line as well as the LAN cable to my VOIP line at 11PM and only access was via WIFI until 4:30AM, I then disabled the WIFI as well until 8AM and BQM was exactly same, there was no difference
I did it 14/15 March
My Broadband Ping
I tried to link, it showed today, tried again and hopefully above will show the days.
I chatted to SKY via WhatsApp and explained everything to the advisor and he was going to go back to the network team and book another engineer if needed. I am not optimistic on the engineer as they test light reading and run tests and they all pass. The last one I asked them specifically to test / check the splice as one of the forum members suggested that could be the problem. He didn't even visit, ran a test called SSFP remotely and all passed.
This is a good example of what I am seeing, two speed tests same server minute apart and nothing was connected to the network other than WIFI's phone and my work laptop. I read somewhere having a VPN running can affect speed tests and disabled the work one and no difference.
https://ibb.co/gdKMvZd
The peculiarity is, uploads are always perfect, I could live with it the other way round I thought FTTP was all or nothing so really perplexed that good light readings at -15, its erratic. At least I now know the packet loss is nothing to do with my internal network.
|
|
|
|
Your screenshot shows the speed test being run is wireless.
People aren't saying to do wired tests for the fun of it. Wireless is just far too variable.
While those kind of differences between the 2 tests are unlikely to be related to WiFi alone, for troubleshooting purposes you really need to run wired speed tests.
|
|
|
|
It was definitely wired, no idea why it showing wireless, never noticed that before.
Will run a speed tomorrow to check if still showing up wireless. It's usb C dongle, so not sure if that's the cause.
|
|
|
I thought the highlighted Icon was wireless.
Reran the test this morning again and it's the exact same ICON, which was using a USB C dongle.
I clicked on the ICON ad it says "Multi Connection"
https://ibb.co/QDCyH3w
|
|
|
|
The multi connection refers to using multiple threads/servers. It's possible to choose single before running the test.
|
|
|
Hi @Ahmedg,
You say that you have a USB-C dongle. Is it a wireless dongle or ethernet adapter? I have a USB 3.0 ethernet adapter that supports 10/100/1000 megabit ethernet. Is that similar to what you have? This is what people are asking you.
HTH,
|
|
|
It looks like that is how the Speedtest.net website reports tests. I just did a test and it shows in the results screen with a Wi-Fi icon even though the page has no idea of how I am connected and I am cabled in.
OP, try the Speedtest app from the Windows store which will rule out any browser extension issues https://www.microsoft.com/store/productId/9NBLGGH4Z1...
|
|
|
Sorry should have been clearer.
It'ss plugged into the laptop via USB C, has a RJ45 port and I plug the ethernet into the port on the dongle and other end router.
This item on Amazon
https://www.amazon.co.uk/Multiport-Adapter-MacBook-E...
Edited by Ahmedg (Mon 18-Mar-24 12:39:51)
|
|
|
|
Thanks tried to download it and after 3 minutes had managed 130kbs, but then suddenly went to downloaded.
Tried several speed tests and the first two tests were fine, changed the server and went back to the original and the speeds went from 420 to 14.49.
SKY has been in contact and they have found an issue and sending out a replacement ethernet cable, not sure this will fix it as already tried with several cables CAT5E and 6
|
|
|
It'ss plugged into the laptop via USB C, has a RJ45 port and I plug the ethernet into the port on the dongle and other end router.
It may be faulty, but lets assume it is okay. When the USB-C and Ethernet cables are plugged in, you should try disabling WiFi. On the top of the mac screen, click the WiFi icon and you should get a menu with a switch to turn off WiFi. Then try the test again, see if the icon changes.
On my friends MacBook Air the icon changes in the speedtest website or app when you do this.
24 years of broadband connectivity since 1999 trial - Live BQM
|
|
|
Hi,
Disable it on the laptop?
It's permanently disabled, the only time I ever turn it on is when I am in the office. I have to use a VPN at home and when testing, I make sure I turn that off as well.
Tried the new cable and made no difference to speed or packet loss.
It is something local to me 100% not home setup as tested that as the only other thing is the Fibre but OR is saying that's all fine. I didn't delete the IP addresses I had before and they must have been reallocated as they all now show no packet loss.
It may be something SKY can't resolve. might have to live with it as a change of ISP made no difference.
Edited by Ahmedg (Tue 19-Mar-24 10:34:20)
|
|
|
might have to live with it as a change of ISP made no difference. Your sentence is in the past tense, if you 'have' changed provider and its made not difference then its either Openreach kit or you.
|
|
|
|
Yes, I did last month, I've tried to eliminate as many issues as I can at my end,
the packet loss is there even when the router has absolutely no devices connected to it.
The speed test I have run with nothing but the laptop connected to it. i can't do the ONT as I don't have anything with a built-in RJ45 and I can't add PPOE to my work laptop.
OR found no fault so as far as they are concerned its SKY or me
|
|
|
|
So you have been on another ISP and had the same problem, one question then.
When Openreach came out and looked at your line, did they plug in their own laptop and do a speed test? If so did they get full speed?
If so it is your kit that is at fault and changing ISP won't ever alter that.
|
|
|
|
Yes, he did, didn't plug in a laptop but used his phone to connect to the wifi and ran a speed test. He was around a meter from the router and got around 40ish to fast.com.
The packet loss I have tested with nothing connected.
I've borrowed a dongle from work and that reported similar speeds, good one minute, bad next, borrowed another WIFI 6 ASUS router and that was same yoyo speeds and packet loss.
What do I need to test to eliminate the kit / find the culprit?
|
|
|
Borrow a newish laptop with built in Gigabit ethernet if possible.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
|
|
|
He was around a meter from the router and got around 40ish to fast.com. You're joking right??? how is that a test of any substance to say there is no fault. I would expect Openreach to do a more controlled test and wifi is not controlled.
|
|
|
Will try buddy, bloody hard to find one with it in these days. SKY don't provide login details so will only be to router and not ONT.
Got a few old ones, there 100mbs
Edited by Ahmedg (Tue 19-Mar-24 15:20:25)
|
|
|
|
They did the light test and as far as they concerned everything was fine as light was -15.
|
|
|
Will try buddy, bloody hard to find one with it in these days. SKY don't provide login details so will only be to router and not ONT.
Got a few old ones, there 100mbs
Sky login details are generic.
For over 80% of users turning on IPV6-PD is enough to authenticate.
If that doesn't work then you need to use DHCP Option 61 with generic login details, but they need to be in a certain format.
|
|
|
Sky login details are generic.
For over 80% of users turning on IPV6-PD is enough to authenticate.
If that doesn't work then you need to use DHCP Option 61 with generic login details, but they need to be in a certain format. Just before I left Sky I was able to authenticate simply by using IPv6 with a prefix delegation of /56
|
|
|
|
Will try and see if I can get hold of a laptop with a GB lan port to test.
Thanks
|
|
|
Will try and see if I can get hold of a laptop with a GB lan port to test. Doing that won't resolve the bad BQM that is probably at the heart of the issue and as I said that would be my priority.
|
|
|
Sadly not much interest from SKY on fixing it. I removed everything from my network so pings to router were uninterrupted by any other network traffic, still packet loss occurred.
Same result on a laptop connected directly to router with a LAN cable. I couldn't setup a direct connection to the ONT via cable tried anything@skydsl|anything but don't work. on the ASUS I had to pick dhcp 61 but no option when setting up new network on laptop.
https://ibb.co/BgfgG70
|
|
|
IDNet FTTP Gigabit Fibre
Chrome (Single thread): 90-100MB/s (720-800Mbps)
Internet Download Manager (32 threads): 122MB/s (976Mbps)
-------------------------------------------------------------------
AOL (1997-2004): ~33.6-56Kbps
Telewest (2004-2006): 256Kbps -> 512Kbps
University of Portsmouth (2013 - 2014) - Supposedly 100/100Mbps
Virgin Media (2014 - 2021): ~1150/53Mbps (MikroTik RB4011iGS)
BT (2006 - Present): 8128/448 -> 22494/1211 -> 80Mbps FTTC (MikroTik hEX)
IDNet (2024 - Present): 900/115Mbps FTTP (MikroTik RB4011iGS)
|
|
|
|
I setup a BQM on my brother's line who is also on Sky and 2 doors down on the same pole, his BQM is showing packet loss.
I had a call from the priority team, he had no clue what packet loss was and promised to liaise with network team, he ran speed checks which came back low, escalated it again and 2 hours later got SMS to say resolved, issues still there☹️☹️
|
|
|
I setup a BQM on my brother's line who is also on Sky and 2 doors down on the same pole, his BQM is showing packet loss. How about doing a BQM for some neighbours on different Openreach providers (but on the same CBTs)? this may then re-enforce the opinion that its an Openreach PON issue.
|
|
|
|
I think there is only two other connections, They live further away and to be honest, don't know them will enough to ask.
Can a faulty CBT cause this issue?
|
|
|
|
You either have a faulty PON or there's an issue on the switch that the backhaul provider is connected to the OLT with.
I guess the other potential is that someone is maxing their service out 24x7 and degrading it for everyone, but that would be something Sky need to take up with Openreach. If Sky aren't interested then keep escalating complaints, maybe post on their forums rather than using tech support as the staff on there seem to be more helpful.
|
|
|
|
Sorry what is a PON?
|
|
|
|
|
|
|
I had a OR engineer out, he did the obligatory light test and passed.
His line test was reporting the line speed as 550 / 75 iirc.
I had laptop with GB Lan port set up.
Showed him the TBB GB file download that was showing over 50 minutes to complete, left it running and in 2 minutes didn't change. Stopped the download.
Then did speed tests on Ookla and same server went 470, refreshed page and down to 12.
He wanted to try Fast.com, that was 17 first then 230.
All tests ran connected directly to the router, all other LAN cables pulled out, WiFi disabled.
Also showed him the packet loss.
He was flummoxed, called India all passed. Took pictures of the speed tests with variable speeds and will attach to notes.
He was going to get his mate at the exchange to look at the head unit, clean connections and also see if he could move me to a Nokia panel and call back.
Since he left, routers not rebooted and SMS from OR to say Engineer has completed work.
No idea if headend unit work was done.
Did speed test, looked promising, three on three on trot different servers were 400+, then went 10☹️☹️. Repeated in case just an anomaly but variable speeds.
Edited by Ahmedg (Wed 10-Apr-24 13:24:05)
|
|
|
I had a OR engineer out, he did the obligatory light test and passed.
His line test was reporting the line speed as 550 / 75 iirc.
I had laptop with GB Lan port set up.
Showed him the TBB GB file download that was showing over 50 minutes to complete, left it running and in 2 minutes didn't change. Stopped the download.
Then did speed tests on Ookla and same server went 470, refreshed page and down to 12.
He wanted to try Fast.com, that was 17 first then 230.
All tests ran connected directly to the router, all other LAN cables pulled out, WiFi disabled.
Also showed him the packet loss.
He was flummoxed, called India all passed. Took pictures of the speed tests with variable speeds and will attach to notes.
He was going to get his mate at the exchange to look at the head unit, clean connections and also see if he could move me to a Nokia panel and call back.
Since he left, routers not rebooted and SMS from OR to say Engineer has completed work.
No idea if headend unit work was done.
Did speed test, looked promising, three on three on trot different servers were 400+, then went 10☹️☹️. Repeated in case just an anomaly but variable speeds.
Then its your equipment that is faulty
|
|
|
Then its your equipment that is faulty I think where the issue lay is inconclusive at best and we are all starting to make our minds up based on the limited information.
|
|
|
Did speed test
On what device? People keep bringing you up on this because it's really important.
|
|
|
|
The laptop?
I've tested at a friend's with VM and that reports the correct speeds all the time give or take small variations or are you saying the router that's been replaced by Sku previously?
|
|
|
|
Are you using the same Cat-5 cable at your friends house ?
When I had my FTTP installed, I tested on the laptop and it was terrible. Changed the Cat-5 cable to a new one and it worked fine.
|
|
|
|
Yes, used a ISp supplied and a cat 6.
|
|
|
Replaced the SKY router with a ASUS AX6000 and used the built-in speed tester with no downloads my end and this is the speeds it is reporting.
https://ibb.co/vhVkrbG
Ive had suggestions and when I get some time will test them out.
|
|
|
SKY replaced the router with the WIFI 6 MAX HUB, its definitely made a change to the speeds
Now, the SKY speed test never gets above 20Mbps, it did used to vary before but good speeds tended to be around the 400ish mark and bad 10 to 20.
At a forum member's suggestion, I did 3X daily speed tests, and those results were the same as when I tried via a USB distro.
|
|
|
Just to update this in case anyone comes across it in the future. I did a test yesterday and for the first time, good speeds on all servers on OOKLA. Tested TBB and that was all good as well, the file downloaded in under a minute circu 30ish seconds.
It's been weeks since I gave up on getting it resolved as the same issue with the new ISP.
Nothing has changed on my end, no work to the pole or anything else I am aware of other than City fibre installed their stuff on the pole.
day two and still all good.
I reset the BQM and no more packet loss from what I can see. I did play around with the MTU on the router last week but testing afterwards didn't show any improvements, so didn't think its that.
not sure if PL is the cause of the resolution but all good now.
Edited by Ahmedg (Wed 24-Jul-24 11:14:36)
|
|
|
|
Glad your service seems to be back to normal, my understanding is the MTU on Sky should be set to 1500
|
Pages in this thread: 
Print Thread
Ahmedg
