Hi been with sky 2 years but never again, my router broke and they told me i have to wait 7 days for new one so got my user name and pass from the net and tried my belkin but still no joy so moving away from them now as having to use there router sucks when it breaks and you have to wit 7 days for new one
Where are you going to go ? There is very little to compare to what sky offer in the ADSL market .
BE and some packages from resellers on C&W LLU are the only unlimited options I can think of .
in the 2 years you were with them did you have any issues or is it simply now after 2 years of ok service you jump ship due to the free router dying and having to wait a week for another free router?
other than the weeks wait am i missing whats so bad here?
No had problems a few times now in total lost internet for over a month with the other times. and i cant see why you have to use there router and why the belkin i have wont connect
Why should any customer have to wait a week to resume internet service free router or not?
The free router (obviously not really free, your paying for it somewhere) is just their to help Sky reduce support costs by having a standard platform and firmware to work on.
They should let you connect up your own kit, whether there's some waiver on support is another matter. Even if its only short term to cover issues like this, if the customer wants to go out and buy a router same day they should be allowed.
AFAIK Sky is the only ISP in the UK that does this, doesn't that tell you something?
Yes very true GMAN98 they are the only ones. and i really cant see how its my router when i have tired the belkin and that wont connect either so looks like i will be waiting until friday for new one and i bet it still wont work
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so got my user name and pass from the net and tried my belkin but still no joy so moving away from them now as having to use there router sucks when it breaks and you have to wit 7 days for new one