So you just have to trust what Sky call centre say.....

Phoned them today to find out there is no update. :-\

Edit: Someone just phoned me to tell me there is no update.

Edited by deleted (Wed 16-May-12 17:21:56)

Order canceled and refunded. Total waste of time, incredible lack of motivation from Sky Talk staff.

Ordered a line through the post office, took about 4 minutes. Will ring on Monday just to check everything is OK but I've already got the engineer booked in.

If it's of any interest to you, Sky did very well with my switch. Also, I found a link to directly contact Openreach if you are still interested in this...

http://www.openreach.co.uk/orpg/home/submitFeedback....

Best of luck,
Xplosion

I ordered the line through the Royal Mail and it was reconnected within 2 weeks. I spoke to the OpenReach engineer and he said he couldn't understand why I couldn't get Sky Fibre.

So now with a telephone line (which Sky couldn't reconnect) I've reordered Sky Talk / Fibre, in the hope that this progress helps them out.

Just spoke to Sky and the order has been rejected again! Obviously they don't know why which isn't surprising. They want until Friday to find out what the problem is, I can't wait.

In reply to a post by jonface:

I ordered the line through the Royal Mail and it was reconnected within 2 weeks.

Why do these things take so long, depending on which company you use?

I've just had to have my phone line reconnected as I need an ADSL connection, due to having to leave Virgin Media cable as the connection they have been providing is atrocious (network over-utilization).

Anyhow, the point I'm getting at is that I moved into this property 14 months ago and had Virgin Media cable from the start. When I needed to leave them, I spoke to Plusnet through the online advisor medium on a Sunday afternoon, about 1830hrs. As the line was disconnected, they told me that it would cost £49.99 to reconnect; I asked, "Why?"; they dropped the charge. The phone line was reconnected (reactivated?) and working approximately 15.5 hours later at 1000hrs Monday, the following day.

I do understand that Plusnet are part of BT, but I'm led to believe that they have to go through the same channels as every other company. For instance, my ADSL(2+) broadband connection isn't being connected till tomorrow, a full 11 days after ordering.

Edited by deleted (Wed 06-Jun-12 12:15:19)

In reply to a post by RapsterUK:

As the line was disconnected, they told me that it would cost £49.99 to reconnect; I asked, "Why?"; they dropped the charge.

Because they have to send an engineer to the exchange (who doesn't work for free). Good of them to drop the charge though.

Thanks, Oliver.

I thought the same and was a little surprised that they didn't even argue about the charge. Still, a very quick reconnection, nonetheless. I was informed of the time of reconnection within 30mins of ordering.

Edited by deleted (Wed 06-Jun-12 12:36:31)

In reply to a post by Oliver341:

In reply to a post by RapsterUK:

As the line was disconnected, they told me that it would cost £49.99 to reconnect; I asked, "Why?"; they dropped the charge.

Because they have to send an engineer to the exchange (who doesn't work for free). Good of them to drop the charge though.

I've just been thinking, maybe someone more knowledgeable could reply to this?

Could the £49.99 connection discount be an Openreach promotion open to all, and obviously, some companies not passing it on to consumers, unless specifically asked? I was thinking that because quite a few companies are showing 'free reconnection's' at the moment...

Oliver, maybe you know the answer to this...?

Edited by deleted (Wed 06-Jun-12 12:37:11)

In reply to a post by RapsterUK:

I've just been thinking, maybe someone more knowledgeable could reply to this?

More knowledgeable than you, or me?

Could the £49.99 connection discount be an Openreach promotion open to all, and obviously, some companies not passing it on to consumers, unless specifically asked? I was thinking that because quite a few companies are showing 'free reconnection's' at the moment...

Very unlikely, as Openreach have a monopoly in that business sector, and their prices are regulated.