Help with setting up please

Hi

Hope you can help.

My niece has moved in with a friend and they currently have no broadband.

Previously up until the end of April they had Sky broadband and phone which I believe expired the end of April.

I am looking to set up a new contract in my name for them but I have questions:

1: When the contract expired did the sky phone line deactivate or have a cease order placed on it ? i.e new line and charge If i set up a new contract?

2: When I place the order online can I just give the address where they live and not the phone number? The reason is that they swear they never used the landline and are saying they have no idea what the tel number is or was



thanks

1. Contracts don't usually expire, after minimum term they jump to 30 day notice contracts usually. So someone must have either told Sky to stop it, or not paid or something else. Which of this will determine if just turned off or a full cease placed.

2. If no dialtone on the phone, then all you can do is give the address Probably will be considered a new line provide (to get it reconnected at the exchange) so check costs. If there are debts attached may be more problematic

Thanks. That's really useful to know.

In reply to a post by pcoventry76:

I am happy with the service personally I just wish my upload was more. (796kbps) but I have to live with it until I move. Makes Skype video calls rather awkward and I can just about stream Netflix.

What's the upstream noise margin? If it's well above 6 dB might be worth them restarting line training.

In reply to a post by pcoventry76:

15.15db it says

It's solid connection been up 187 hours since DLM ended.

Way too high, I'd request line training to be restarted.

Edited by deleted (Fri 10-May-13 19:53:06)

In reply to a post by pcoventry76:

even though I am about 2KM from exchange?

Yes, plenty of spare noise margin there for extra speed.