Two weeks to activation

I've just signed up to Sky Superfast with Talk Anytime for their £25/month for 18 months deal, which is just about half what I'm paying with Plusnet, so I thought worth a crack. In addition, I expect to get cashback which is showing as tracked. Excellent!

Quick question though: is it normal to take two weeks to activate the service on an existing line with fibre already active? I'm out of contract, etc. I was expecting a few days, just enough time for the Sky router to arrive in the post...

Sounds about right. Ofcom require a 10 working day notification period to ensure that lines aren't slammed. You should get a letter telling you an order has been placed and that you have 10 days to stop it. That means that all migration orders take at least 10 working days so 2 weeks isn't bad at all (actually it is as quick as it can be).

EDIT : Clarified it is working days

Edited by ian72 (Thu 30-Jan-20 14:39:18)

Thanks, I was being impatient!

In reply to a post by aks:

just enough time for the Sky router to arrive in the post...

Speaking of allowing time for delivery, when I ordered Plusnet I checked with them with three days to go whether my router had been ordered, and it hadn't. I'd have been without broadband for three days unless I had chased it up...

Cheers, I�ll get on to them if I don�t see the new router next week, although I�ll probably use my own.

Took 2 weeks for my line to migrate from BT to EE. FTTC to FTTC.

The Sky router (SR203 black) arrived yesterday - I received an email update Friday that it had been posted, so quick delivery once sent.

Thursday is go live, I'll faff about with the router a bit between now and then, check out the router UI and WiFi range compared to my Netgear D7000v2.

In reply to a post by aks:

The Sky router (SR203 black) arrived yesterday

Did you have to sign up to 'Sky Broadband Boost' to get the Sky SR203 router?

No, only Superfast BB (£25/month inc Anytime calls).

Looks like the phone is going to be using Sky's VoIP service. It's the only reason they supply the SR203 without having to sign up to the Broadband Boost option.