Line down

So I switched to Sky Superfast and ended up with VoIP/SOGEA and today, after only 12 days of service, the worst happened - my wife called to say "no internet". I don't recall the last time I lost internet connection, it's certainly a long time ago, and rare. So I went to the Sky app from my mobile, did a line check, it reports a fault external to my premises requiring an engineer to be booked. Done. I think it said it can take up to two weeks to resolve, TWO WEEKS!!! I do hope I read that wrong.

And, as expected, the phone line is also down, but if this is a line fault then I most likely would have lost the phone line anyway.

What a weird coincidence, very annoying .

If fault goes on for more than 2 days automatic compensation should kick in.

Indeed, but I don't need compensation, I need Internet !

Not unusual with SOGEA lines. If somone is working on another line and they dont check properly they may think your pair is not in use.
Hopefully a simple fix in a day or 2 at most.

Thankfully internet and phone restored, all seems to be good back at home now !

When you said �no phone line either� you don�t mean from the NTE do you ?

SOGEA won�t have a dial tone on the line, only from the router.

I did not, th ephone is now plugged in to the router, and it of course was dead. I fully expected no phone if no internet, it was just a passing (confirmative) comment. But as I mentioned, it's all back up and working now, I guess the outage was 2-3 hours.