Can't comment on Zen although I think they have a fairly good reputation from what I've heard, so clearly they are doing some good in this arena.

I can, however, comment on my experience with BE and Fluidata. Simply put, they deliver. They don't throttle or shape the traffic so I get a steady throughput 24/7 and not the typical mid afternoon slow down I got with BT.

Mind you, the Fluidata line isn't cheap, I guess some would be put off by that, but then I'd sooner pay £4 for a bottle of Budvar than 50p for a can of Skol!

In terms of support, I really like the fact that they have they're own NOC where engineers are on duty 24/7, this really came into its own late one Tuesday night when my daily incremental back-up hit a snag at 01:08, I simply called them up and let them diagnose the fault and rectify. A far cry from the torturous hours spent bouncing about from pillar to post in BT's underbelly, in search of resolution to issues encountered.

In reply to a post by Pedro303:

Can't comment on Zen although I think they have a fairly good reputation from what I've heard, so clearly they are doing some good in this arena.

I can, however, comment on my experience with BE and Fluidata. Simply put, they deliver. They don't throttle or shape the traffic so I get a steady throughput 24/7 and not the typical mid afternoon slow down I got with BT.

Mind you, the Fluidata line isn't cheap,

How much do you pay?

More than I did at BT but then its not a like for like.

In reply to a post by Pedro303:

More than I did at BT but then its not a like for like.

Is it more than I pay BE for an Unlimited product?

How much do you pay? and what do you get for your money?

In reply to a post by Pedro303:

How much do you pay? and what do you get for your money?

https://www.bethere.co.uk/web/beportal/beunlimited

I pay more than that. But then I get more.

In reply to a post by Pedro303:

I pay more than that. But then I get more.

Thought you might.
How much more? For what?

In reply to a post by wayneandleanne:

Can anybody gimme some reasons why i should stay with zen for adsl & phone -vs- some of the other "niche" isp's out there Gradwell, aaisp, etc?

Ok I'll try and be as impartial as I can here as a customer of Zen's rather than an employee.

I've been working for UK ISP's for over 15 years now most of that time in Customer Service, Support or Operational management capacity. Some of those ISP's include the award winning Prestel Online and Madasafish.

In all this time the ISP I have remained with as a customer is Zen's. To date that is for 8 years without a break. I would NEVER consider leaving because of one thing and one thing only.

No, not the numerous awards they win for Technical and Customer Support or the fact they don�t traffic shape my connection either.

It�s nothing more than the ease in which I just sit back and it all just works. Even though the ADSL service is run off of BT Wholesales network, Zen make sure it works and where there�s the odd glitch they either work themselves on it if they can or push BT to do it for me. I�ve had two minor issues in that 8 years. Two � and both of those were BT�s problem not Zen�s.

Yes it costs more, yes it doesn�t have all the bells and whistles as some other "cheaper" brands out there but it Works. For me that is top of my personal priority list.

I can't fault em personally and where we do have the odd issue here and there we try our damndest to fix the problems to the customers satisfaction.

Regards
Gary

In reply to a post by wayneandleanne:

bewholesale.co.uk
works for me

Just an idea zen

same for me when you simply click the link "Error 404 - Page Not Found" but click on News in the body of the page and it works fine.