I know this is an oldish thread but I'd like to echo what Gary said (I have no connection with Zen other than being a customer) the service just works 99.99% of the time and if there is an issue they sort it quickly.

As you can see from my sig I've used a number of ISPs but I always found that I wasn't getting enough bandwidth in exchange for my subscription, I would then purchase additional bandwidth which I didn't use completely so I would lose it, luckily with Zen it just rolls over until used.

In reply to a post by CommanderZendo:

-snipped-
No, not the numerous awards they win for Technical and Customer Support or the fact they don�t traffic shape my connection either.

http://www.ispreview.co.uk/story/2011/02/23/uk-isp-z...



Gary

Yes yes, you can nudge the smug-o-meter up a notch as Zen have won another well deserved award.